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Comparison

GetHelpdesk.AI vs Viva AI

Priced by the month, not by the minute.

Viva AI prices its receptionist in credits that run down with every minute on the phone. GetHelpdesk.AI includes up to 600 inbound calls a month for one flat price, however long each call takes.

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Where GetHelpdesk.AI comes out ahead

  1. No minutes to count

    Up to 600 inbound calls a month for $399, however long each call takes. Viva AI spends 10 credits for every minute of AI call time.

  2. Texts and chat without credits

    SMS follow-ups and the website chatbot are part of the plan. Viva AI spends 5 credits on every AI message.

  3. Room for a real call volume

    Viva AI's entry plan includes 4,000 credits, which is about 400 minutes of calls. A practice taking 200 calls of three minutes each needs 600 minutes; GetHelpdesk.AI covers those 200 calls with room to spare.

  4. Every integration named

    16 practice management systems, each with a published support matrix. Viva AI's DSO page names four systems.

Side by side

GetHelpdesk.AI against Viva AI, an AI receptionist for dental practices, on what each company publishes.

GetHelpdesk.AI Viva AI
How calls are billed Flat monthly, up to 600 inbound calls 10 credits per minute of AI call time
Texts and website chat SMS follow-ups and chatbot included 5 credits per AI message
Calls on the entry plan Up to 600 inbound calls 4,000 credits, about 400 minutes
Contract terms published Month to month Not published
Practice management systems named 16, each with a support matrix 4 named on its DSO page

Viva AI details are from its public website (Viva AI homepage and published pricing; Viva AI, AI Dental Receptionist for DSOs), as read on . Products and prices change, so check Viva AI's current pages before deciding.

Everything in one $399 plan

No tiers and no add-ons. Every practice gets all of it.

  • Answers in under a second

    No hold queue and no phone menu, and several callers are answered at once, so busy mornings never back up.

  • Books into your schedule

    Real appointments that follow your appointment types, provider hours and block-outs.

  • 24/7, every day

    After hours, lunch, weekends, holidays and the days you are closed.

  • Outbound calls too

    The same AI calls patients back and follows up, on the same plan as inbound.

  • SMS follow-ups

    A call that ends early, or needs a link or a reminder, carries on by text.

  • Website chatbot

    Books, reschedules and answers questions on your website, doing everything the phone AI does.

  • One dashboard for every call

    Every call, transcript, summary and booking in one place, including calls that did not book.

  • 25+ languages

    Detected automatically, including Spanish and Vietnamese, with no extra plan to buy.

  • Emergencies on your protocol

    Urgent calls go to your on-call dentist, an urgent text, or your own instructions.

  • Up to 600 calls a month

    Up to 600 inbound calls every month, with no per-minute billing and no after-hours surcharge.

  • Built for DSOs too

    Per-location routing, hours and protocols across every office, with Denticon and Dentrix Enterprise supported.

  • HIPAA compliant

    We sign a BAA, and patient information is encrypted in transit and at rest.

Works with the system you already run

16 practice management systems, each with its own page stating exactly what is supported. Listed as an Authorized vendor on Open Dental's register.

See all 16 integrations →

Questions practices ask

Is GetHelpdesk.AI a good alternative to Viva AI?

Yes, for practices that want a predictable phone bill. GetHelpdesk.AI is a flat $399 a month for up to 600 inbound calls a month, with no credits and no per-minute billing.

Does GetHelpdesk.AI use credits or minutes?

No. The $399 plan includes up to 600 inbound calls a month, with no per-minute billing. SMS follow-ups and the website chatbot are included too, with nothing counted per message.

How many calls are included?

Up to 600 inbound calls a month. Outbound calls, SMS follow-ups and the website chatbot are part of the same plan, and several callers can be answered at once, so nobody waits in a queue.

Does GetHelpdesk.AI work for DSOs and multi-location groups?

Yes. GetHelpdesk.AI handles DSOs and multi-location groups with per-location routing, hours and protocols, and supports enterprise systems such as Denticon and Dentrix Enterprise. Groups are quoted by number of locations.

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