A start-up's front desk is one person
On a new Alpine practice, whoever answers the phone is also checking in, verifying and collecting. GetHelpdesk.AI takes the calls they cannot.
tab32
AI Receptionist for tab32 Practices
Yes. tab32, the cloud dental practice management platform behind Alpine and Summit, works with GetHelpdesk.AI. The AI receptionist answers every call 24/7 in under a second and books, reschedules or cancels in your tab32 schedule during the call, following your appointment types, provider hours and block-outs. It runs on your existing number through call forwarding.
tab32 runs a start-up practice and a multi-location group on the same cloud platform. GetHelpdesk.AI answers your phones 24/7 and books straight into your tab32 schedule, at your first location and at the ones that follow.
- HIPAA compliant & BAA-backed
- Live in about a week
- No new phone system
- 24/7 Answering from the first day a new practice opens
- Under 1s Answer time, with no hold queue and no phone menu
- Same number Your line stays yours, with calls forwarded to the AI
About tab32
tab32 is a 100% cloud-based dental practice management platform, accessed in a web browser and hosted on Google Cloud. It combines scheduling, clinical charting, imaging, billing and patient communication. tab32 sells two products on one platform: Alpine for start-up and independent practices, and Summit for multi-location groups and DSOs, so a practice can move up without re-migrating its data.
- Vendor
- tab32
- Deployment
- 100% cloud-based, browser access, hosted on Google Cloud
- Best for
- Start-up and independent practices on Alpine, and multi-location groups and DSOs on Summit
- Last reviewed
- November 9, 2026
Key benefits
Why tab32 practices add GetHelpdesk.AI
tab32 is built so a practice can start small and grow onto Summit without switching systems. Your phone coverage should scale the same way.
Grows with you onto Summit
Like tab32 itself, GetHelpdesk.AI works the same at one location or many. Each new office forwards its line and is answered from day one.
Phone booking beside online booking
tab32 takes online bookings. Patients who still prefer to call now book into the same schedule, during the call.
After-hours calls answered
Evening and weekend callers get an appointment, not a voicemail greeting.
25+ languages
Detected automatically on the call, so a caller never has to choose from a menu.
HIPAA compliant, BAA backed
PHI is encrypted in transit and at rest under role-based access, with a Business Associate Agreement signed before go-live.
Setup
Setting up GetHelpdesk.AI on tab32
The same four steps on Alpine or Summit, run by our team.
Start setup- 01
Connect your tab32 schedule
We connect GetHelpdesk.AI to your tab32 schedule, for one location or every location on Summit.
- 02
Set your booking rules
Appointment types and lengths, provider hours, block-outs, your emergency protocol and your new-patient questions.
- 03
Forward your line
Overflow, after-hours or every call. Patients keep dialing the number they already have.
- 04
Go live and review
Read the transcripts and summaries in the call dashboard, adjust the rules, and hand over more of the line when you are ready.
Support matrix
What the AI can do inside tab32
Exactly what is read, written and escalated. Anything marked partial is confirmed during setup against your own tab32 configuration.
| Action | Supported | Notes |
|---|---|---|
| Answer every call 24/7 | Yes | In under a second, with no hold queue or phone menu. |
| Read live schedule availability | Yes | Offers only times that are open in tab32, within provider hours and block-outs. |
| Book a new appointment | Yes | Booked into tab32 during the call, so the patient hangs up with a confirmed time. |
| Reschedule or cancel | Yes | Changed in tab32 while the caller is still on the line. |
| New-patient intake | Yes | Your own questions, asked on every new-patient call. |
| Emergency triage and escalation | Yes | Follows your protocol, from on-call forwarding to an urgent text to your team. |
| Outbound recall and reminder calls | Yes | Calls patients who are overdue or have an appointment coming up. |
| SMS follow-ups | Yes | A text after the call with the booking details. |
| Clinical charting and imaging | No | Out of scope. Charting, x-rays and notes stay with your clinicians in tab32. |
| Claims and billing | No | Out of scope. Eligibility, claims and posting stay with your team. |
Core features
Built for tab32 front desks
-
Live tab32 availability
The AI works from the schedule as it stands during the call, so it never offers a slot that has gone.
-
Direct booking
The appointment is in tab32 before the call ends. No callback list for the morning.
-
Scales from Alpine to Summit
Add a location and forward its line. The rules you set carry over.
-
Outbound recall calls
A voice call for the patients your reminders have not moved.
-
Transcript and summary on every call
A written record of each conversation, so the owner can see what callers asked for.
-
Website chatbot that books
For patients who would rather type than call, with the same booking rules.
-
New-patient calls caught
Every inquiry answered while the practice builds.
-
Answered after hours
Evenings and weekends booked into tab32.
-
Ready for more locations
Forward the next office's line when it opens.
In practice
Calls tab32 practices stop losing
01
The first months of a new practice
A start-up with one person on the desk
The schedule has room and every new-patient call matters, but the only front-desk hire is also running check-in and insurance.
In the early months, every missed call felt like a patient we would never get back.
02
A group with general, ortho and pediatric offices
One record on Summit, separate phone lines
Summit keeps one patient record across general, ortho and pediatric offices. Each office still has its own line and its own front-desk hours.
The chart followed the patient everywhere. Phone coverage stopped at each office's door.
03
The patient who will not book online
Callers alongside online booking
Online booking is live, but older patients and nervous new ones still ring the office, often after it has closed.
Online booking helped. Our phone still rang most when nobody was there.
FAQ
tab32 questions, answered
Still not sure how it would work on your schedule? We will walk through your own tab32 setup on the call.
Ask us directlyDoes tab32 work with an AI receptionist?
Yes. GetHelpdesk.AI answers your calls 24/7 and books, reschedules or cancels appointments in your tab32 schedule during the call, following your appointment types, provider hours and block-outs. Your phone number does not change.
Is tab32 cloud-based?
Yes. tab32 describes itself as 100% cloud-based dental software hosted on Google Cloud. There is no server to install, and it runs in a web browser on any device.
What is the difference between tab32 Alpine and Summit?
Alpine is tab32's product for start-up and independent practices. Summit is for multi-location groups and DSOs, adding multi-location management, cross-location scheduling, centralized analytics and one patient record across every location. Both run on the same platform, so moving from Alpine to Summit needs no re-migration.
Does GetHelpdesk.AI work on both Alpine and Summit?
Yes. Both run on the same tab32 platform, and GetHelpdesk.AI books into the tab32 schedule on either one.
Does tab32 have online booking?
Yes. tab32's scheduling includes online booking, an ASAP list and a waitlist. GetHelpdesk.AI covers the patients who call instead, and its website chatbot books too.
Do I need to change my phone number?
No. You keep your number and forward overflow, after-hours or all calls to GetHelpdesk.AI.
Cover your tab32 practice's phones from day one
Hear the AI answer a call on your own tab32 schedule. Fifteen minutes, no phone-system change, no commitment.