# Orthodontic Answering Service

GetHelpdesk.AI is an AI answering service for orthodontic practices. It answers calls
24/7 and books consults, adjustment visits and retainer checks directly into the
practice management system.

## Why orthodontic phones are their own problem

- **The caller is usually not the patient.** Parents and guardians book on behalf of
  minors whose schedules they also manage.
- **Volume is recurring, not one-off.** An ortho patient returns every four to eight
  weeks for around two years, which is a large volume of routine scheduling calls.
- **Consults are the revenue event.** A missed adjustment call costs a slot; a missed
  consult call costs a full treatment plan. Both ring the same phone.
- **Multi-office is the norm.** Orthodontists rotate across satellite offices, so the
  phone often rings where nobody is on site that day.

## Call types handled

- New consult enquiries, including the questions that come before a consult
- Adjustment and review visits, the highest-volume ortho call type
- Broken brackets and poking wires, routed on the practice's own protocol
- Retainer and post-treatment requests, as their own appointment type
- Treatment cost and finance questions, answered from a configured script
- Reschedules and no-show recovery, rebooked on the call

## Systems

Supported systems relevant to orthodontics include Cloud9, Dolphin, Orthotrac,
Dentrix Ascend, Denticon and PracticeWorks. Dedicated integrations with setup guides
exist for Open Dental, Dentrix, Eaglesoft and iDentalSoft. Supported actions vary by
system and configuration.

## Compliance

Fully HIPAA compliant. Patient data is encrypted in transit and at rest, with strict
access controls. This applies equally to information about minor patients discussed
with a parent or guardian.

## Cost

Flat $399/month, one-time $500 setup fee, month to month, no long-term contract.
Multi-office practices are quoted on total call volume and number of offices.

## Related

- [Dental answering service overview](https://gethelpdesk.ai/dental-answering-service/)
- [After-hours coverage](https://gethelpdesk.ai/after-hours-dental-answering-service/)
- [Integrations](https://gethelpdesk.ai/integrations/)
- [Book a demo](https://gethelpdesk.ai/#schedule-demo)