Survives the migration question
It works on OrthoTrac today and on Sensei Cloud whenever you move.
OrthoTrac
Sensei Phones Tells You Who Is Calling. We Answer Them.
Yes. OrthoTrac is a Windows on-premise system with no public API — Carestream's own pitch is that there is no need to bridge with third-party software — so an AI receptionist works alongside it rather than through a published API.
Sensei Cloud Apps added caller ID, call logs and missed-call tracking on top of OrthoTrac in May 2026 — but a human still has to pick up. GetHelpdesk.AI answers every call day and night, qualifies it, and gets it onto your OrthoTrac day.
- HIPAA compliant & BAA-backed
- Live in about a week
- No new phone system
- 24/7 Cover that does not wait for the office to open
- No migration Works on OrthoTrac now and on Sensei Cloud later
- Zero Changes required inside OrthoTrac itself
About OrthoTrac
OrthoTrac is Carestream Dental's orthodontic practice management system, now marketed under the Sensei brand. It is a Windows client/server program run on your own hardware or through Carestream-hosted access, and it is orthodontics-only.
- Vendor
- Carestream Dental, marketed as "OrthoTrac, a Sensei product"
- Deployment
- Windows client/server on-premise, or Carestream-hosted access
- Best for
- Established solo and small-group orthodontic practices with long OrthoTrac tenure
- How we connect
- Configured per practice; we confirm what your OrthoTrac version supports before go-live
Key benefits
Why OrthoTrac practices add GetHelpdesk.AI
Sensei gave you caller ID. This is the part that picks up.
Answers what Sensei Phones logs
Caller ID, routing and missed-call tracking are genuinely useful and all require a human to pick up.
Covers you through a conversion
Practices mid-conversion have the least front-desk capacity they will ever have, at exactly the moment every patient has a question about records, payments and their next visit.
No bridge, no toolbar, no rep visit
Carestream's documented third-party links are toolbar buttons installed by a support rep.
Built for the ortho call mix
Adjustment reschedules, debonded brackets, retainer checks and consult enquiries — not a general dental script with the word ortho substituted in.
HIPAA compliant, BAA backed
PHI encrypted in transit and at rest under role-based access, with a Business Associate Agreement signed before the first live call.
Setup
Setting up alongside OrthoTrac
Nothing is installed and nothing inside OrthoTrac changes. The line forwards, and we configure around your day.
Start setup- 01
Forward the line
Overflow, after-hours or the whole number. Your phone admin makes the change and OrthoTrac is not touched at all.
- 02
Configure your ortho call rules
Appointment types and their real durations, your emergency protocol for debonded brackets and poking wires, and which calls must always reach a person.
- 03
Establish what your version supports
OrthoTrac has no public API, so we check your version and hosting and tell you plainly what schedule access is achievable rather than implying an integration that does not exist.
- 04
Review, tune, and carry it forward
Read the first weeks of transcripts together and tune. If you later move to Sensei Cloud, the configuration comes with you.
Support matrix
What the AI can do inside OrthoTrac
Exactly what is read, written and escalated. Anything marked partial is confirmed during setup against your own OrthoTrac configuration.
| Action | Supported | Notes |
|---|---|---|
| Answer every call 24/7 | Yes | Independent of OrthoTrac, so it is unaffected by your server or a conversion. |
| Triage a debonded bracket or poking wire | Yes | Escalated on your protocol. The AI captures and prioritises; it never assesses clinically. |
| Handle adjustment reschedules | Yes | The highest-volume call on an orthodontic line, resolved without a callback. |
| Qualify a new consult enquiry | Yes | Your own intake questions, asked the same way every time. |
| Capture a ready-to-enter booking | Yes | Complete and structured, so entry takes seconds rather than a return call. |
| Read live schedule availability | Scoped at setup | Depends on your OrthoTrac version and hosting. Established before you commit. |
| Write an appointment into OrthoTrac | Scoped at setup | OrthoTrac publishes no public API. We will not promise write-back we have not established for your environment. |
| Carry over to Sensei Cloud | Yes | Your configuration moves with you if and when you migrate. |
Core features
Built for OrthoTrac front desks
-
Migration-agnostic by design
Sits outside OrthoTrac, so the Sensei Cloud question does not affect it either way.
-
The answering layer behind Sensei Phones
Caller ID identifies; this one has the conversation and resolves it.
-
Orthodontic call types
Adjustments, debonds, retainer checks, consults and emergencies handled as distinct conversations.
-
Conversion cover
Extra phone capacity during exactly the period when your front desk has least of it.
-
Transcript and summary on every call
A written record that does not depend on anyone remembering to make a note.
-
25+ languages, detected automatically
No menu and no waiting for a bilingual colleague.
-
Outlasts the platform question
Works on OrthoTrac now, Sensei Cloud later.
-
Behind Sensei Phones
The layer that actually picks up.
-
Nothing installed
No toolbar, no bridge, no support-rep visit.
In practice
Calls OrthoTrac practices stop losing
01
Missed-call tracking that shows the damage
Knowing is not fixing
Sensei Phones reports the calls that went unanswered on Thursday evening. The report is accurate and completely unhelpful, because the parents in it have already rung somewhere else.
We got a beautiful dashboard of everyone we failed to answer.
02
A conversion that swallowed the front desk
Least capacity, most questions
The practice is mid-conversion. Staff are in training, records are being checked, and every patient calls with a question about payments or their next visit at the same time.
The conversion took far longer than anyone promised, and the phones did not pause for it.
03
The practice that would not buy anything
Purchase paralysis
An owner will not invest in front-desk tooling because they suspect OrthoTrac is on borrowed time, so nothing improves while they wait for a decision nobody has announced.
We stopped buying anything for OrthoTrac about three years ago. We are still on it.
FAQ
OrthoTrac questions, answered
Still not sure how it would work on your schedule? We will walk through your own OrthoTrac setup on the call.
Ask us directlyIs OrthoTrac being discontinued?
Not as of August 2026.
Is OrthoTrac the same as PracticeWorks?
No, and the two get conflated constantly.
Does Sensei Phones not already handle this?
Sensei Phones, launched with Sensei Cloud Apps in May 2026, gives you business-number calling from anywhere, real-time caller identification, call logs, voicemail and customisable routing. Every one of those needs a person on the other end.
Does OrthoTrac have an API for third-party phone software?
No public one.
What is the difference between an AI dental receptionist and an answering service?
An answering service takes a message; someone at your practice still has to call back, find a slot and book it.
What happens if we move to Sensei Cloud later?
Nothing breaks. Because the answering layer sits outside OrthoTrac rather than bridging into it, a migration does not disturb it — your call rules, triage protocol and intake questions carry across, and we reconnect on the other side.
Answer the calls Sensei Phones only counts
Hear the AI answer a call on your own OrthoTrac schedule. Fifteen minutes, no phone-system change, no commitment.