Covers the inbound half
DentalOS agents handle confirmations, recall and proactive outreach.
Cloud 9 Ortho
AI Phone Answering That Books Into Your Cloud 9 Schedule
Yes — Cloud 9 Ortho practices can run an AI receptionist. Cloud 9 is fully cloud-based, and Planet DDS operates a partner-gated API program covering patient, appointment, financial and clinical data.
Cloud 9's DentalOS agents handle outbound reminders and recall outreach. GetHelpdesk.AI covers the other direction — answering new-patient, reschedule and broken-bracket calls around the clock and turning them into real bookings on your Cloud 9 schedule.
- HIPAA compliant & BAA-backed
- Live in about a week
- No new phone system
- 24/7 Including the evenings when parents actually call
- Every site Routing across a multi-location ortho group or OSO
- 5–7 days From kickoff to taking live calls
About Cloud 9
Cloud 9 is Planet DDS's cloud-native practice management system for orthodontics and pediatric dentistry — browser-based, written in HTML5, with no local server.
- Vendor
- Planet DDS
- Deployment
- Cloud-native, browser-based (HTML5)
- Best for
- Orthodontic and pediatric groups, DSOs and orthodontic service organisations
- How we connect
- Partner-gated connection scoped to your Cloud 9 organisation, configured during onboarding
Key benefits
Why Cloud 9 practices add GetHelpdesk.AI
A 696-patient active panel generates reschedule calls all day. Cloud 9's own agents dial out; this answers what comes back.
Built for parent callers
About three-quarters of orthodontic patients are children and teens.
Knows an emergency from an adjustment
A debonded bracket, a poking wire and a routine wire change are three different conversations with three different urgencies.
Books across the organisation
Cloud 9 is built for groups and OSOs, so a caller reaching one office often needs a genuinely open slot at another.
Answers while you are on hold
Cloud 9 users report support being hard to reach since the acquisition.
Keeps working when the browser cannot
Cloud 9 runs entirely in the browser, so a connectivity drop takes your schedule with it.
Setup
How the Cloud 9 setup works
Appointment types first. Cloud 9 requires every booking to carry a valid type, so that mapping is the job.
Start setup- 01
Scope the connection
Planet DDS runs a partner-gated API program rather than self-serve keys.
- 02
Map your appointment types
Cloud 9 requires every booked appointment to carry a valid appointment type.
- 03
Set your emergency protocol
What counts as urgent, what waits until the next working day, and who gets told immediately.
- 04
Go live per location
One office first, transcripts reviewed with your team, then the rest of the group. Numbers stay as they are.
Support matrix
What the AI can do inside Cloud 9
Exactly what is read, written and escalated. Anything marked partial is confirmed during setup against your own Cloud 9 configuration.
| Action | Supported | Notes |
|---|---|---|
| Answer inbound calls 24/7 | Yes | Including the evening and weekend window when parents call. |
| Triage a broken bracket or poking wire | Yes | Prioritised and escalated on your protocol. The AI never assesses clinically. |
| Check live schedule availability | Yes | Scoped to your Cloud 9 organisation and confirmed at onboarding. |
| Book with a valid Cloud 9 appointment type | Yes | Required by Cloud 9 — we map your real types and durations before go-live. |
| Reschedule an adjustment visit | Yes | The highest-volume call type on an orthodontic line. |
| Route across locations | Yes | Configured per office for groups and OSOs. |
| Answer treatment-cost and financing questions | Partial | We answer from your own published fee and financing information. Anything case-specific goes to your treatment coordinator. |
| Clinical assessment or treatment advice | No | Never. The AI captures, prioritises and escalates — it does not assess. |
Core features
Built for Cloud 9 front desks
-
Orthodontic appointment types
Bonding, wire change, debond, retainer check and new-patient exam are booked as themselves, not as a generic slot.
-
Emergency path that actually triages
Roughly one orthodontic emergency per working day, sorted from routine calls and escalated on your rules.
-
Parent-friendly hours
Answered after work, at weekends and during the school run, which is when the calls come.
-
Multi-location routing
Built for the group and OSO structures Cloud 9 is sold into.
-
Transcript and summary on every call
Your treatment coordinator sees exactly what was promised before they call back.
-
25+ languages, detected automatically
No menu and no transfer for a caller who would rather not speak English.
-
Inbound, not outbound
Complements the DentalOS agents rather than duplicating them.
-
Parents get through
Three-quarters of your panel is a child with a working parent.
-
Bracket emergencies
Roughly one a day, triaged rather than queued.
In practice
Calls Cloud 9 practices stop losing
01
The bracket that came off at dinner
An emergency that is urgent to the family
A parent calls at 7:20pm because a bracket has debonded and a wire is catching. Clinically it can wait; to the family it cannot.
They are never medical emergencies. They are always emotional ones, and they always come after six.
02
A parent rescheduling between meetings
The highest-volume call on an ortho line
With hundreds of patients in active treatment on four-to-eight-week cycles, adjustment reschedules never stop.
Rescheduling is most of our phone volume and none of our revenue. It should not need a person.
03
A consult enquiry at the weekend
Where new starts are lost
A family decides on Saturday to get their daughter assessed and rings three practices. Two go to voicemail.
New starts do not wait for Monday. They call three offices and pick whoever picks up.
FAQ
Cloud 9 questions, answered
Still not sure how it would work on your schedule? We will walk through your own Cloud 9 setup on the call.
Ask us directlyDoes Cloud 9 integrate with AI phone answering services?
Yes. Cloud 9 is cloud-native and Planet DDS runs a partner-gated API program covering appointments, patients and scheduling availability, alongside more than 25 existing technology integrations. Cloud 9 has no built-in inbound call answering of its own.
Can AI schedule directly into Cloud 9?
It can, provided the connection is scoped correctly.
Is Planet DDS not already adding AI to Cloud 9?
It is, and the two do different jobs. Planet DDS launched DentalOS AI Agents in February 2026 — a Confirmation Agent, a Scheduling Agent and a Recall Agent that live inside Cloud 9 and reach out to patients.
Who typically uses Cloud 9 Ortho, and does that change the setup?
Planet DDS positions Cloud 9 for orthodontic practices, groups and orthodontic service organisations, plus pediatric dentistry.
Is an AI receptionist HIPAA compliant?
It has to be, and you should ask for proof rather than a claim.
Can it handle orthodontic appointment types properly?
That is the main configuration task. A bonding, a wire change, a debond, a retainer check and a new-patient consult need different chair time and often different providers or days.
Answer the calls Cloud 9 cannot
Hear the AI answer a call on your own Cloud 9 schedule. Fifteen minutes, no phone-system change, no commitment.