Parents get an answer
Most callers are parents calling from work, the car or the school gate. They reach a voice at once, at any hour.
WaveOrtho
AI Receptionist for WaveOrtho
Yes. WaveOrtho is SmileSoft Solutions' orthodontic practice management platform, and GetHelpdesk.AI works with it on your existing phone number. It answers every call 24/7, handles parent calls and new consult enquiries, escalates bracket and wire problems per your protocol, and books, reschedules or cancels appointments directly in your WaveOrtho schedule.
An orthodontic phone line rings with parents moving adjustments, new consult enquiries and the occasional poking wire. GetHelpdesk.AI answers every call in under a second, day and night, and books straight into your WaveOrtho schedule.
- HIPAA compliant & BAA-backed
- Live in about a week
- No new phone system
- 24/7 Parent and patient calls answered, evenings included
- Under 1s Answer time, with no hold queue and no phone menu
- No migration Stay on WaveOrtho. Nothing in your setup changes
About WaveOrtho
WaveOrtho is an orthodontic practice management platform from SmileSoft Solutions, Inc., built with orthodontists. Practices can run it cloud-hosted by WaveOrtho or self-hosted on their own server, and it runs natively on Mac, Windows, iPad and iPhone as well as in the browser. Alongside the appointment book it includes Treatment Card Pro charting for brackets, wires and elastics, native ceph tracing, the Patient Harbor portal, two-way texting and a website exam scheduler.
- Vendor
- SmileSoft Solutions, Inc.
- Deployment
- Cloud-hosted by WaveOrtho or self-hosted on your own server, with Mac, Windows, iPad, iPhone and browser access
- Best for
- Orthodontic practices, from solo doctors to multi-location groups
- Last reviewed
- November 9, 2026
Key benefits
Why WaveOrtho practices add GetHelpdesk.AI
Orthodontic treatment runs for months or years, and most of the calls along the way come from parents fitting you in around work and school.
Adjustment reschedules, handled
Moving a routine visit is the most common orthodontic call. It is done on the call, in WaveOrtho, with no callback.
Bracket and wire problems escalated
A broken bracket or poking wire is captured and handled per your practice's protocol. The AI never assesses clinically.
Consults booked from the first call
New-patient enquiries get your intake questions and a consult time while the family is still interested.
Built for long treatment arcs
A family calls many times over the course of treatment. Every call is logged with a transcript and summary, so your team always has the history.
HIPAA compliant, BAA signed
GetHelpdesk.AI is HIPAA compliant and signs a Business Associate Agreement with your practice before the first live call.
Setup
Getting started on WaveOrtho
Nothing to install, and your phone number stays where it is.
Start setup- 01
Forward your line
Choose overflow, after-hours or every call. Your phone provider points the number at GetHelpdesk.AI and your existing phones keep working.
- 02
Connect your WaveOrtho schedule
We connect your WaveOrtho schedule so the AI sees real availability and books into it.
- 03
Set your orthodontic call rules
Consult, adjustment, debond and retainer check lengths, provider hours and block-outs, your new-patient questions, and your protocol for broken brackets and poking wires.
- 04
Go live and review
Read the transcripts and summaries from the first weeks together, tune the answers, then decide how much of the line to hand over.
Support matrix
What the AI can do inside WaveOrtho
Exactly what is read, written and escalated. Anything marked partial is confirmed during setup against your own WaveOrtho configuration.
| Action | Supported | Notes |
|---|---|---|
| Answer every call 24/7 | Yes | In under a second, with no hold queue or phone menu, including evenings and weekends. |
| Read live schedule availability | Yes | Offers only times that fit your appointment types, provider hours and block-outs in WaveOrtho. |
| Book a new appointment | Yes | Written into your WaveOrtho schedule while the caller is still on the line. |
| Reschedule or cancel | Yes | The everyday adjustment reschedule, handled on the call and reflected in WaveOrtho straight away. |
| New-patient and referral intake | Yes | Parent and patient details, referral source and your consult questions, captured the same way every time. |
| Emergency triage and escalation | Yes | Broken brackets and poking wires are prioritised and escalated per your practice's protocol. The AI never assesses clinically. |
| Outbound reminder calls and SMS follow-ups | Yes | Reminder calls before visits, and texts after a call. |
| Treatment charting, ceph tracing or imaging | No | Out of scope. Clinical records and images stay in WaveOrtho with your team. |
| Contracts, claims and billing | No | Out of scope. Ledgers, insurance and payments stay with your team. |
Core features
Built for WaveOrtho front desks
-
Parent-friendly booking
Parents can book, move or cancel a visit in one call, at whatever hour suits them.
-
Orthodontic appointment types
Consults, adjustments, debonds and retainer checks, each booked with the right length and provider.
-
Escalation on your protocol
On-call forwarding, an urgent text to your team, or your written instructions read to the caller.
-
Outbound calls and SMS
Reminder calls before visits, plus text follow-ups after a call.
-
Transcript and summary on every call
Every conversation is in the call dashboard, with a short summary on top.
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25+ languages, detected automatically
Parents speak their own language without choosing from a menu.
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Parent calls covered
Answered at once, at any hour.
-
Reschedules on the call
Adjustments moved in WaveOrtho, no callback.
-
Bracket emergencies triaged
Escalated on your protocol.
In practice
Calls WaveOrtho practices stop losing
01
A parent moving an adjustment at lunchtime
The everyday reschedule
A parent realises the next adjustment clashes with a school event and calls at lunchtime, when the front desk is busiest. The visit is moved in WaveOrtho during the call.
Moving appointments for parents used to take over the front desk.
02
A poking wire on a Friday night
Bracket and wire emergencies
A parent calls after hours because a wire is bothering their child. The call is answered, the details are captured, and it is handled exactly as your protocol says.
Parents mostly wanted to know that someone had heard them.
03
A consult enquiry from a family dentist's suggestion
New-patient flow
A family dentist has suggested an orthodontic evaluation, and the parent calls while waiting at school pickup. They get your consult questions and a consult time in the same call.
By the time we called back, the family had often booked somewhere else.
FAQ
WaveOrtho questions, answered
Still not sure how it would work on your schedule? We will walk through your own WaveOrtho setup on the call.
Ask us directlyIs WaveOrtho cloud-based?
It can be. WaveOrtho offers cloud hosting managed by WaveOrtho or self-hosting on your own server, with the same application and features either way. It runs natively on Mac, Windows, iPad and iPhone and in the browser.
Who makes WaveOrtho?
WaveOrtho is a product of SmileSoft Solutions, Inc. It is built with orthodontists for orthodontic practices, from solo doctors to multi-location groups.
Does GetHelpdesk.AI book directly into WaveOrtho?
Yes. It reads live availability and books, reschedules and cancels appointments in your WaveOrtho schedule during the call, following your appointment types, provider hours and block-outs.
How are broken brackets and poking wires handled?
Per your practice's protocol. The call can be forwarded to your on-call team, sent as an urgent text, or answered with instructions you have written, and the caller can be booked into your next emergency slot. The AI does not give clinical advice.
Do we need to change our phone number?
No. GetHelpdesk.AI works on your existing phones and number through call forwarding, for overflow, after-hours or every call.
Is GetHelpdesk.AI HIPAA compliant?
Yes. GetHelpdesk.AI is HIPAA compliant and signs a Business Associate Agreement with your practice before go-live.
Hear it move a parent's adjustment in WaveOrtho
Hear the AI answer a call on your own WaveOrtho schedule. Fifteen minutes, no phone-system change, no commitment.