The phones are still per location
CareStack unifies the data across sites. Each office's line still rings at a desk that may be busy, at lunch or closed.
CareStack
AI Receptionist for CareStack Practices and Groups
Yes. CareStack works with GetHelpdesk.AI, an AI receptionist that answers every call 24/7 in under a second and books, reschedules or cancels appointments in your CareStack schedule while the caller is on the line. It follows your appointment types, provider hours and block-outs, runs on each location's existing number, and handles urgent calls under your own protocol.
CareStack brings a group's scheduling, billing and reporting onto one cloud platform, but each office's phone still rings at its own front desk. GetHelpdesk.AI answers those calls around the clock and books straight into your CareStack schedule.
- HIPAA compliant & BAA-backed
- Live in about a week
- No new phone system
- 24/7 Every location's line, nights and weekends included
- Under 1s Answer time, with no hold queue and no phone menu
- 25+ Languages, detected automatically on the call
About CareStack
CareStack is a cloud-based, all-in-one dental practice management platform covering scheduling, clinical charting, revenue cycle and patient engagement. It is built for enterprise DSOs and emerging groups as well as private practices, specialty offices and startups, with multi-location scheduling and centralized operations, and it runs separate versions for the US, the UK and Australia.
- Vendor
- CareStack
- Deployment
- Cloud-based, all-in-one platform, accessed from any device
- Best for
- Enterprise DSOs, emerging groups and specialty offices, with private practices and startups also served
- Last reviewed
- November 9, 2026
Key benefits
Why CareStack groups add GetHelpdesk.AI
CareStack centralizes the schedule, the billing and the reporting. The phones are the part of a group that still works one office at a time.
One standard at every site
Every location's callers get the same greeting, the same intake questions and the same escalation rules, which is the point of running a group centrally.
Bookings land in CareStack
Appointments are written to the CareStack schedule during the call, against the appointment types, provider hours and block-outs you already keep there.
Specialty offices included
CareStack serves ortho, perio, endo and oral surgery offices. Intake questions and urgent-call rules are set per office, so a surgical practice is not handled like a hygiene clinic.
Evenings and weekends covered
Your CareStack schedule is reachable at 9pm. Now someone answers the phone at 9pm too.
HIPAA compliant, BAA backed
PHI is encrypted in transit and at rest under role-based access, and GetHelpdesk.AI signs a Business Associate Agreement with your organization before the first live call.
Setup
Going live on CareStack, one location or all of them
Our team runs the setup. Nothing changes inside CareStack, and you choose which sites go first.
Start setup- 01
Connect your CareStack schedule
We connect GetHelpdesk.AI to the CareStack locations you pick. Many groups start with the busiest site or the one with the most after-hours calls.
- 02
Capture each location's rules
Appointment types and durations, provider hours, block-outs, your emergency protocol and the questions each office asks a new patient.
- 03
Forward the lines
Every location keeps its number. Your phone admin forwards overflow, after-hours or all calls to GetHelpdesk.AI.
- 04
Review, then roll out
Read the transcripts and summaries in the call dashboard, tune the rules, then add the next location.
Support matrix
What the AI can do inside CareStack
Exactly what is read, written and escalated. Anything marked partial is confirmed during setup against your own CareStack configuration.
| Action | Supported | Notes |
|---|---|---|
| Answer every call 24/7 | Yes | At every location you forward, in under a second, with no hold queue or phone menu. |
| Read live schedule availability | Yes | Offers only times your CareStack schedule shows as open, within provider hours and block-outs. |
| Book a new appointment | Yes | Written into CareStack during the call, so the patient hangs up with a confirmed time. |
| Reschedule or cancel | Yes | Changed in CareStack while the caller is on the line, so the freed slot is open to the next patient. |
| New-patient intake | Yes | Your intake questions, asked the same way at every site. |
| Emergency triage and escalation | Yes | Follows each office's protocol, whether that means on-call forwarding, an urgent text to your team, or your instructions read to the caller. |
| Outbound recall and reminder calls | Yes | Calls patients who are overdue or have an appointment coming up. |
| SMS follow-ups | Yes | A text after the call confirming what was booked. |
| Clinical charting and imaging | No | Out of scope. Charts, perio and images stay with your clinicians in CareStack. |
| Claims and billing | No | Out of scope. Revenue cycle work stays with your team. |
Core features
Built for CareStack front desks
-
Real-time CareStack availability
The AI quotes the schedule as it stands during the call, so it never offers a time that has already gone.
-
Direct booking, no double entry
The appointment is in CareStack before the call ends. Nobody retypes a voicemail the next morning.
-
Consistent across the group
The same scripts, intake and escalation rules at every location, with per-office exceptions where you need them.
-
Outbound recall calls
Works through overdue and unscheduled patients by phone, the job a busy front desk drops first.
-
Call dashboard for operations
A transcript and summary of every call, so regional managers can see what patients are asking for at each site.
-
Website chatbot that books
The same booking rules on your website, for patients who would rather type than call.
-
Every site, one standard
The same answer on every location's line.
-
After-hours booking
Evening and weekend calls booked into CareStack.
-
Escalation on your rules
Urgent calls reach the right person, per office.
In practice
Calls CareStack practices stop losing
01
Lunch hour across the group
Peak overflow at every site at once
Front desks at every location break at roughly the same time, which is exactly when working patients call.
Our schedule was centralized. Our phones were not, and the gaps all lined up at noon.
02
The unscheduled treatment list
Recall that actually gets dialed
CareStack's Opportunity Miner surfaces unscheduled procedures, broken appointments and pending treatment. Calling through that list is the work that slips when the desk is busy.
The report told us exactly who to call. Nobody had the hours to call them.
03
A surgical office after hours
Urgent calls, handled by protocol
A patient calls at night with swelling after an extraction. The office is closed, and the on-call surgeon needs to hear about it before morning.
The calls that mattered most were the ones landing in voicemail.
FAQ
CareStack questions, answered
Still not sure how it would work on your schedule? We will walk through your own CareStack setup on the call.
Ask us directlyDoes CareStack work with an AI receptionist?
Yes. GetHelpdesk.AI answers your calls 24/7 and books, reschedules or cancels appointments directly in your CareStack schedule during the call, following your appointment types, provider hours and block-outs. Each location keeps its existing number.
Is CareStack cloud-based?
Yes. CareStack describes itself as modern, cloud-based, all-in-one dental practice management software that can be accessed from any device.
Who is CareStack built for?
CareStack lists enterprise DSOs, emerging groups, private practices, specialty offices and dental startups. Its specialty users include orthodontists, periodontists, endodontists, pediatric dentists, and implant and oral surgeons.
Can CareStack schedule across multiple locations?
Yes. CareStack's multi-location calendar lets staff search and filter for openings across sites, providers and operatories from one scheduling view, alongside a daily snapshot of each location's production and schedule use.
Do we have to change our phone numbers or anything in CareStack?
No. Each location keeps its number and forwards calls to GetHelpdesk.AI. CareStack stays your system of record, and booked appointments appear in it like any other.
Is GetHelpdesk.AI HIPAA compliant?
Yes. GetHelpdesk.AI is HIPAA compliant and signs a Business Associate Agreement with your organization before it handles a live call.
Put every CareStack location's phone on the same standard
Hear the AI answer a call on your own CareStack schedule. Fifteen minutes, no phone-system change, no commitment.