Calls after the practice closes
Evenings, weekends and public holidays are when a toothache turns into a phone call. The AI answers, follows your urgent-call protocol and books.
Visiodent
An AI Receptionist for Visiodent Practices
Yes. GetHelpdesk.AI works with Visiodent as an AI receptionist for French dental practices and health centres. It answers every call 24/7 in under a second, in French or any of 25+ languages, and books, reschedules or cancels in your Visiodent agenda while the caller is on the line, following your appointment types and practitioner hours. Your number stays the same.
GetHelpdesk.AI answers every call to your dental practice or health centre in under a second, day and night, in French or the caller's own language. It books, reschedules and cancels straight into your Visiodent agenda using your appointment types, practitioner hours and blocked time.
- HIPAA compliant & BAA-backed
- Live in about a week
- No new phone system
- 24/7 Evenings, weekends and public holidays included
- 25+ languages French included, with the caller's language detected automatically
- Under 1s Answer time, with no hold queue and no phone menu
About Visiodent
Visiodent is a French dental software publisher founded in 1983 and part of Cegedim Santé since 2024. Its cloud software, Veasy, runs in a browser on PC, Mac, tablet or smartphone, with automatic updates and backups and data stored in France. Veasy is aimed at dental practices and health centres and covers the agenda, patient records, quotes signed on a tablet, digitally signed prescriptions, third-party payment and automatic bank reconciliation.
- Vendor
- Visiodent, part of Cegedim Santé since 2024
- Deployment
- Veasy, Visiodent's cloud software, runs in a browser on PC, Mac, tablet or smartphone
- Best for
- Dental practices and health centres in France
- Last reviewed
- November 9, 2026
Key benefits
Why Visiodent practices add GetHelpdesk.AI
Veasy put the agenda in the cloud. The phone still needs someone to pick it up.
Patients who do not speak French
Tourists, expatriates and families who speak another language are answered in it, across 25+ languages, with no transfer.
Booked by your agenda's rules
Appointment types, durations, practitioner hours and blocked time are checked before a time is offered, so the AI never suggests a slot your agenda would refuse.
Your assistant stays at the chair
The AI takes the call and leaves a transcript and summary, so nobody has to step away from a patient to answer the phone.
Nothing changes inside Visiodent
No new module and no change to how your team uses the agenda. Phone bookings appear alongside everything else.
Encrypted in transit and at rest
Call transcripts and patient details are encrypted in transit and at rest.
Setup
Setting up GetHelpdesk.AI with Visiodent
Four steps. Your team keeps working in Visiodent exactly as it does today.
Start setup- 01
Connect your Visiodent agenda
We link GetHelpdesk.AI to your Visiodent agenda so it can see open time and book into it.
- 02
Set your booking rules
Appointment types and their real lengths, practitioner hours, blocked time, your urgent-call protocol and the questions you ask every new patient.
- 03
Forward your line
Overflow, after-hours or the whole number. Your phones and your practice number stay the same.
- 04
Go live and review
Start with evenings and weekends, read the transcripts and summaries in your call dashboard, then hand over as much of the line as you want.
Support matrix
What the AI can do inside Visiodent
Exactly what is read, written and escalated. Anything marked partial is confirmed during setup against your own Visiodent configuration.
| Action | Supported | Notes |
|---|---|---|
| Answer every call 24/7 | Yes | In under a second, with no hold queue and no phone menu. |
| Read live agenda availability | Yes | Checked in your Visiodent agenda before any time is offered to the caller. |
| Book into Visiodent | Yes | Written while the caller is on the line, with the right appointment type and practitioner. |
| Reschedule and cancel | Yes | Existing appointments are moved or cancelled during the call, so the freed slot is visible straight away. |
| New-patient intake | Yes | Your own intake questions, asked the same way on every call. |
| Urgent calls per your protocol | Yes | Handled the way your practice decides, at any hour. |
| Outbound reminder calls and SMS follow-ups | Yes | A voice call or a text for patients who have not confirmed. |
| Clinical records or imaging | No | Out of scope. Clinical work stays in Visiodent with your team. |
| Billing, third-party payment or claims | No | Out of scope. Financial actions stay with your team. |
Core features
Built for Visiodent front desks
-
French and 25+ languages
The caller's language is detected automatically, with no menu and no transfer.
-
Appointment-type aware
A first consultation, a scaling and an emergency are booked at their real lengths with the right practitioner.
-
Built for multi-practitioner agendas
Each practitioner's hours and blocked time are respected, which matters in a busy health centre.
-
A website chatbot that books
The same booking rules in a chat window on your website, for patients with questions before they book.
-
Transcript and summary on every call
Your team sees what was said and what was booked in the call dashboard, without listening back.
-
No hold queue, no phone menu
Every call is picked up in under a second, including over lunch.
-
Out of hours, covered
Evenings, weekends and public holidays.
-
French, and 25+ more
Detected automatically, with no menu.
-
Dental appointments, booked right
Real lengths, the right practitioner.
In practice
Calls Visiodent practices stop losing
01
An abscess on a Saturday afternoon
Urgent calls when the practice is closed
A patient with a swollen cheek calls after the practice has closed for the weekend. The AI follows your urgent-call protocol, takes the details and books the first suitable slot.
Our urgent calls never arrive during opening hours. They arrive when nobody is here.
02
A holidaymaker who speaks no French
Multilingual callers
A visitor in town for the summer breaks a tooth and calls in German. The AI detects the language, follows your urgent-call protocol and books the appointment.
Every summer we struggle on the phone with patients we cannot understand.
03
Lunchtime at a busy health centre
Calls while reception is away
Calls pile up over lunch while the reception desk is closed and the practitioners are still seeing patients.
Patients do not stop calling just because reception has gone to lunch.
FAQ
Visiodent questions, answered
Still not sure how it would work on your schedule? We will walk through your own Visiodent setup on the call.
Ask us directlyWhat is Veasy?
Veasy is Visiodent's cloud practice management software for dental practices and health centres. It runs in a browser on PC, Mac, tablet or smartphone with automatic updates and backups, and Visiodent states that data is stored in France on servers approved by the French Ministry of Health.
Who owns Visiodent?
Visiodent has been part of Cegedim Santé, Cegedim's healthcare software subsidiary, since Cegedim acquired it in February 2024. The company was founded in 1983.
Does Visiodent offer online booking?
Yes. Visiodent offers online appointment booking that lets patients book online at any hour, synchronised with the practice's agenda. GetHelpdesk.AI covers the patients who pick up the phone instead.
Can the AI book directly into Visiodent?
Yes. It checks live availability in your Visiodent agenda and books, reschedules or cancels appointments during the call, following your appointment types, practitioner hours and blocked time.
Does the AI speak French?
Yes. French is one of the 25+ languages the AI handles, and it detects the caller's language automatically, so a French, English, German or Italian speaker is answered in their own language with no menu.
How is patient data protected?
Call data, including transcripts and patient details, is encrypted in transit and at rest.
Hear it answer for your Visiodent practice
Hear the AI answer a call on your own Visiodent schedule. Fifteen minutes, no phone-system change, no commitment.