Every call reaches the right office
Calls route per location, so a patient is booked into the office they called, on that office's schedule. Unlimited callers are answered at once, so a busy morning at one site never queues another.
Answering calls for practices including
- Avg. appointments booked
- 22
- Avg. new patients
- 6
- Avg. revenue
- $10k+
Average per location at a multi-location practice, 30 days.
What changes at scale
One number or ten. Every call lands in the right office.
Most AI receptionist demos are one office: one number, one schedule, one set of rules. A group needs the offices to differ on purpose.
Each office keeps its own rules
Hours, providers, appointment types, operatories and block-outs are set per location. The Saturday office books Saturdays; the office with a 90-minute new-patient exam books 90 minutes.
Escalation follows each site's protocol
An after-hours emergency at one office forwards to that office's on-call dentist, sends an urgent SMS to a named phone, or reads the caller that office's own instructions.
Every location reported the same way
Every call comes back as a transcript and a summary, per location. You compare offices on the same measures instead of averaging them, which hides the office you need to look at.
Per-location reporting
See the office that needs attention, not a group average
Every call comes back with a transcript and a summary, tagged to its location. Put the offices side by side on the same measures and the outlier shows itself.
- Calls answered, booked and handed to a person, per office
- After-hours activity broken out by location
- The transcript behind every number
Groups already running it
From four offices to seven
JR Dental Care · Open Dental
Two other AI systems first. Then this one.
Even if there have been errors, I don't recall any specific mistakes.
Dr. Obdulia RondonClinical Director, JR Dental Care
4 locations, one AI receptionist
Read the case study Taft Hill · Ortho & pediatric
After hours meant voicemail.
At this point, it's a no-brainer. We have to have it, because if we lose those patients, somebody else would get them.
VivianaOperations Manager, Taft Hill
7 locations, one AI receptionist
Your PMS estate
Start with the software at each site
How your offices run their schedules decides what an AI receptionist can do on day one. GetHelpdesk.AI books directly into 30 practice management systems, including the ones groups most often run at scale.
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One shared database
Every office on one instance. The simplest case: one connection, every schedule.
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One instance per office
A working connection per site, each with its own appointment book and rules.
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A mix after acquisitions
Different systems at different sites. Tell us which runs where and we say what each office gets on day one.
Pricing
$399 per location. The busiest office costs the same.
No per-minute billing, so the location taking the longest calls is not the most expensive one, and nobody has a reason to switch the coverage off. Month to month, with no annual contract.
- Outbound calls, SMS follow-ups and website chat included
- No after-hours surcharge
- Larger groups and DSOs can ask for a group quote
$399per location, per month
Same at every office- DowntownBusiest office $399
- RidgeviewMost after-hours calls $399
- LakesideQuietest office $399
Illustrative call volume. The price does not move with it.
Book a group demoHow groups start
A pilot that tells you something
Most locations are live within 5 to 7 days of kickoff, with guided setup and staff training included.
- Week 0
Pick three sites, not your best one
One high-volume office, one that is always short at the front desk, and the one that runs differently. The awkward site is where per-location rules get tested.
- Before go-live
Write down the before numbers
After-hours missed calls, current booking rate, and how many calls a week the desk cannot get to. Without a before number, the after number means nothing.
- Weeks 1-4
Run four weeks, compare by location
Long enough to catch a recall cycle and a few weekends. Pricing is per location and month to month, so the pilot does not commit the rest of the group.
FAQ
Questions from groups and DSOs
Does GetHelpdesk.AI work for multi-location dental groups and DSOs?
Yes. Groups and DSOs are a core use, not an add-on. Every location's calls are answered 24/7, routed to the right office, and booked into that office's schedule on its own providers, hours, appointment types and block-outs. Customers include a four-location dental group and a seven-location orthodontic and pediatric practice.
How much does an AI receptionist cost for multiple locations?
$399 per location per month, month to month, with no per-minute billing and no after-hours surcharge. Five locations is $1,995 a month. Larger groups and DSOs can ask for a group quote.
Can each location keep its own scheduling rules?
Yes. Hours, providers, appointment types, operatory routing, block-outs and the emergency escalation path are configured per location. Offices can differ on purpose instead of sharing one compromise rulebook.
What if our locations run different practice management systems?
Tell us which system runs at which location. GetHelpdesk.AI books directly into 30 systems, including Denticon, Dentrix Enterprise, Dentrix Ascend, CareStack and Fuse as well as Open Dental, Dentrix and Eaglesoft, so a group that grew by acquisition can usually keep each office on the system it already runs.
Do we get reporting for each location?
Every call returns a transcript and a summary, tagged to its location. That lets an operations team compare calls answered, calls booked and calls handed to a person office by office, rather than reading one group-wide average.
Can we start with a few locations before rolling out to the whole group?
Yes. Pricing is per location and month to month, so a pilot at two or three sites does not commit the rest of the group. Most locations are live within 5 to 7 days of kickoff, with guided setup and staff training included.
Is it HIPAA compliant, and will you sign a BAA for the group?
Yes. GetHelpdesk.AI is fully HIPAA compliant. Protected health information is encrypted in transit and at rest under role-based access controls, and we sign a Business Associate Agreement before go-live.
Bring us your location list
Book 30 minutes with which system runs at which office. We will show a live call against one location's rules and tell you straight what every site gets on day one.
