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Comparison

GetHelpdesk.AI vs Smith.ai

Built for dental offices, priced for busy phones.

Smith.ai answers calls for law firms, home services and many other industries, and prices its plans by call count. GetHelpdesk.AI is built for dental practices, works with their practice management systems, and includes up to 600 inbound calls a month for one flat price.

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Where GetHelpdesk.AI comes out ahead

  1. Built for dental practices

    Scheduling rules, emergency triage and appointment types are designed around dentistry. Smith.ai serves many industries.

  2. Works with dental software

    16 dental and specialty practice management systems, including Open Dental, Dentrix and Eaglesoft. Smith.ai names Calendly, Clio and Zapier.

  3. More calls for the price

    $399 a month includes up to 600 inbound calls. Smith.ai's Enterprise plan starts at $500 a month for 300 calls.

  4. Calls, texts and chat together

    Outbound calls, SMS follow-ups, a website chatbot and the call dashboard come in the same $399 plan.

Side by side

GetHelpdesk.AI against Smith.ai, an AI and human receptionist service for many industries, on what each company publishes.

GetHelpdesk.AI Smith.ai
Built for Dental practices, groups and DSOs Many industries
Dental practice management systems 16 supported, each with a support matrix Integrations named: Calendly, Clio, Zapier
How calls are billed One flat monthly plan Plans priced by number of calls
Calls included Up to 600 inbound calls for $399 300 calls on the $500 Enterprise plan

Smith.ai details are from its public website (Smith.ai pricing page; Smith.ai dental page), as read on . Products and prices change, so check Smith.ai's current pages before deciding.

Everything in one $399 plan

No tiers and no add-ons. Every practice gets all of it.

  • Answers in under a second

    No hold queue and no phone menu, and several callers are answered at once, so busy mornings never back up.

  • Books into your schedule

    Real appointments that follow your appointment types, provider hours and block-outs.

  • 24/7, every day

    After hours, lunch, weekends, holidays and the days you are closed.

  • Outbound calls too

    The same AI calls patients back and follows up, on the same plan as inbound.

  • SMS follow-ups

    A call that ends early, or needs a link or a reminder, carries on by text.

  • Website chatbot

    Books, reschedules and answers questions on your website, doing everything the phone AI does.

  • One dashboard for every call

    Every call, transcript, summary and booking in one place, including calls that did not book.

  • 25+ languages

    Detected automatically, including Spanish and Vietnamese, with no extra plan to buy.

  • Emergencies on your protocol

    Urgent calls go to your on-call dentist, an urgent text, or your own instructions.

  • Up to 600 calls a month

    Up to 600 inbound calls every month, with no per-minute billing and no after-hours surcharge.

  • Built for DSOs too

    Per-location routing, hours and protocols across every office, with Denticon and Dentrix Enterprise supported.

  • HIPAA compliant

    We sign a BAA, and patient information is encrypted in transit and at rest.

Works with the system you already run

16 practice management systems, each with its own page stating exactly what is supported. Listed as an Authorized vendor on Open Dental's register.

See all 16 integrations →

Questions practices ask

Is GetHelpdesk.AI a good alternative to Smith.ai for a dental practice?

Yes. GetHelpdesk.AI is built for dental practices, supports 16 practice management systems including Open Dental, Dentrix and Eaglesoft, and includes up to 600 inbound calls a month for a flat $399.

Does GetHelpdesk.AI charge per call?

No. One flat $399 a month includes up to 600 inbound calls a month, with no per-call or per-minute billing.

Does GetHelpdesk.AI book appointments into dental software?

Yes. It books directly into Open Dental, Dentrix, Eaglesoft and iDentalSoft, and supports 16 practice management systems in total, each with a published support matrix.

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