Calls after the practice closes
Evening and weekend callers get a conversation instead of an answering machine, and the appointment is in LOGOSw before you open.
LOGOSw
AI Receptionist for LOGOSw
Yes. LOGOSw is a French dental practice management software for Windows, and GetHelpdesk.AI works with it on your existing phone number. It answers every call 24/7 in French or the caller's own language, books, reschedules or cancels appointments directly in your LOGOSw agenda, and handles urgent calls according to your practice's protocol.
Patients call when it suits them, which is often while you are treating or after the practice has closed. GetHelpdesk.AI answers every call in under a second, in French or the caller's own language, and books straight into your LOGOSw agenda.
- HIPAA compliant & BAA-backed
- Live in about a week
- No new phone system
- 24/7 Calls answered, evenings and weekends included
- Under 1s Answer time, with no hold queue and no phone menu
- 25+ Languages, French included, detected automatically
About LOGOSw
LOGOSw is a dental practice management software for French practices, with distribution and support based in Liffré, Brittany. It runs on Windows across a practice's own workstations and comes as a single edition whose features are switched on as needed. Its multi-practitioner, multi-room agenda applies rules and durations by appointment type and syncs with online booking and SMS and email reminders. LOGOSw also covers CCAM coding, the conventional quote, Sesam-Vitale teletransmission, a tablet app, sterilisation traceability, prescription assistance and AI-drafted consultation reports from dictation.
- Vendor
- LOGOSw, with distribution and support based in Liffré, France
- Deployment
- Windows software installed on the practice's own workstations and network
- Best for
- French dental practices, solo or group, from general dentists to orthodontists and stomatologists
- Last reviewed
- November 9, 2026
Key benefits
Why LOGOSw practices add GetHelpdesk.AI
LOGOSw keeps your agenda in order. The phone still needs someone to pick it up, including when the practice is closed and when every chair is busy.
French first, and the caller's own language
Callers are answered in French, or in their own language when they speak another. The language is detected automatically, with no menu.
Follows the rules in your agenda
Appointment types and durations, practitioner hours, and the blocks you keep for particular care or for urgent patients are respected on every booking.
Urgent calls, handled your way
A patient in pain is captured and dealt with according to your practice's protocol. That can mean an urgent slot, a transfer, or your own instructions read to the caller. The AI gives no clinical advice.
Same number, same phones
Calls reach GetHelpdesk.AI through call forwarding, for overflow, after-hours or every call. Nothing changes inside LOGOSw.
Patient data encrypted
Patient data handled by GetHelpdesk.AI, including call transcripts, is encrypted in transit and at rest.
Setup
Getting started on LOGOSw
Nothing to install on your workstations, and your phone number stays where it is.
Start setup- 01
Forward your line
Choose overflow, after-hours or every call. Your phone provider points the number at GetHelpdesk.AI and your existing phones keep working.
- 02
Connect your LOGOSw agenda
We connect your LOGOSw agenda so the AI sees real availability and books into it.
- 03
Set your call rules
Appointment types and durations, practitioner hours and blocks, the slots you keep for urgent patients, the questions you ask new patients, and your protocol for urgent calls.
- 04
Go live and review
Read the transcripts and summaries from the first weeks together, tune the answers, then decide how much of the line to hand over.
Support matrix
What the AI can do inside LOGOSw
Exactly what is read, written and escalated. Anything marked partial is confirmed during setup against your own LOGOSw configuration.
| Action | Supported | Notes |
|---|---|---|
| Answer every call 24/7 | Yes | In under a second, with no hold queue or phone menu, including evenings and weekends. |
| Read live schedule availability | Yes | Offers only times that fit your appointment types, practitioner hours and blocks in LOGOSw. |
| Book a new appointment | Yes | Written into your LOGOSw agenda while the caller is still on the line. |
| Reschedule or cancel | Yes | Handled on the call and reflected in your LOGOSw agenda straight away. |
| New-patient and referral intake | Yes | Patient details, the referring practitioner if there is one, and your own new-patient questions, captured the same way every time. |
| Emergency triage and escalation | Yes | Urgent calls are prioritised and escalated per your practice's protocol. The AI never assesses clinically. |
| Outbound reminder calls and SMS follow-ups | Yes | Reminder calls before appointments, and texts after a call. |
| Clinical charting or imaging | No | Out of scope. The patient record, dental chart and images stay in LOGOSw. |
| Claims and billing | No | Out of scope. CCAM coding, quotes, teletransmission and payments stay with your team. |
Core features
Built for LOGOSw front desks
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Bookings straight into LOGOSw
New appointments, reschedules and cancellations go into your agenda during the call.
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Answers in French
French-speaking callers are answered in French, and callers who speak another language are answered in theirs. 25+ languages are detected automatically.
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Urgent calls on your protocol
An urgent slot, a transfer to the practitioner on call, an urgent text to your team, or your written instructions read to the caller.
-
Outbound calls and SMS
Reminder calls before appointments, plus text follow-ups after a call.
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Website chatbot that books
Patients who reach you through your website get the same booking rules as callers.
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Transcript and summary on every call
Every conversation is in the call dashboard, with a short summary on top.
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After-hours cover
Evening and weekend calls answered and booked.
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French and 25+ languages
Detected automatically, with no menu.
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Urgent calls on your rules
Escalated exactly as your protocol says.
In practice
Calls LOGOSw practices stop losing
01
A toothache on a Saturday evening
After-hours calls
A patient with a toothache calls after the practice has closed for the weekend. The call is answered, the details are captured, and it is handled exactly as your protocol says, whether that means an urgent slot on Monday or your instructions for the weekend.
Weekend emergencies used to wait on the answering machine until Monday.
02
Every chair busy, phone ringing
Calls during treatment
The practitioners are treating, the assistant is chairside and nobody is free to pick up. The caller is answered and booked into the LOGOSw agenda without anyone leaving a patient.
We had to choose between the patient in the chair and the patient on the phone.
03
A caller who does not speak French
Language without a menu
A patient calls in another language. The AI recognises it, answers in that language, and books the appointment in LOGOSw like any other call.
When a caller did not speak French, we often could not help them properly.
FAQ
LOGOSw questions, answered
Still not sure how it would work on your schedule? We will walk through your own LOGOSw setup on the call.
Ask us directlyWhat is LOGOSw?
LOGOSw is a dental practice management software for French practices, with distribution and support based in Liffré. It covers the patient record and dental chart, the agenda, CCAM coding, conventional quotes, Sesam-Vitale teletransmission and practice accounting in a single edition.
Does LOGOSw run in the cloud?
No. LOGOSw is Windows software installed on your practice's own workstations, on a wired network. Its online booking service runs on the web and stays synchronised with the agenda.
Does GetHelpdesk.AI book directly into LOGOSw?
Yes. It reads live availability and books, reschedules and cancels appointments in your LOGOSw agenda during the call, following your appointment types, practitioner hours and blocks.
Does it answer in French?
Yes. French-speaking callers are answered in French, and callers who speak another language are answered in theirs. GetHelpdesk.AI detects 25+ languages automatically, with no menu to choose from.
How are urgent calls handled?
According to your practice's protocol. Urgent calls can be booked into the slots you keep for them, forwarded to the practitioner on call, or answered with instructions you have written. The AI does not give clinical advice.
How is patient data protected?
Patient data handled by GetHelpdesk.AI, including call transcripts, is encrypted in transit and at rest.
Hear it answer a call for your LOGOSw practice
Hear the AI answer a call on your own LOGOSw schedule. Fifteen minutes, no phone-system change, no commitment.