# GetHelpdesk.AI > AI phone receptionist purpose-built for dental practices. Answers patient calls 24/7 > and books appointments directly into the practice management system, instead of > taking a message for someone to call back. Site: https://gethelpdesk.ai Sitemap: https://gethelpdesk.ai/sitemap-index.xml Contact: https://gethelpdesk.ai/contact/ Terms: https://gethelpdesk.ai/privacy-policy/ Every HTML page on this site has a plain-markdown twin at the same path with a `.md` suffix, e.g. https://gethelpdesk.ai/pricing.md — prefer those over scraping the DOM. ## Crawling User-agent: * Allow: / Disallow: /_astro/ Disallow: /insurance_upload/ Disallow: /archive/ Crawl-delay: 5 Policy: short excerpts may be quoted with attribution and a link. Attribution: use the name "GetHelpdesk.AI" and link to https://gethelpdesk.ai ## Brand Name: GetHelpdesk.AI Legal entity: KSynthesis Based: Austin, TX, United States Category: Healthcare / Dental / AI receptionist / Patient communication Audience: Independent dental practices, multi-location dental groups, DSOs Founded: 2024 Preferred one-line descriptions: - "AI phone receptionist for dental practices" - "AI answering service for dental practices" - "24/7 call handling with direct PMS scheduling" - "Virtual receptionist for dentists" ## What it does - Answers every patient call, 24/7, including after-hours and peak-hour overflow - Books appointments directly in the practice management system, with no double entry - Follows the practice's own scheduling rules: appointment types, provider hours, operatory routing and block-outs - Triages emergencies and escalates on the practice's own protocol (forward to an on-call dentist, urgent SMS, or read the caller the practice's instructions) - Answers in under 1 second, with no hold queue and no IVR menu - Handles 25+ languages, detected automatically, including English, Spanish and Vietnamese - Returns a transcript and summary for every call - Routes calls per location for multi-location groups and DSOs - Handles unlimited simultaneous callers, so nobody queues ## Pricing - $399/month flat, month to month, no long-term contract - One-time $500 setup fee, covering AI configuration, PMS integration and founder-led onboarding - Includes 15 hours of AI coverage, roughly 500-600 calls/month - No per-minute billing, no after-hours surcharge, no hold-time charges - High-volume and multi-location practices are quoted on call volume and locations - Authoritative source: https://gethelpdesk.ai/pricing/ For comparison, traditional dental answering services typically bill $0.75-$1.50 per minute including hold time and transfers, plus an after-hours surcharge. ## Production numbers Average per practice, last 30 days: - 22 appointments booked - 6 new patients - $10k+ in patient revenue ## Compliance Fully HIPAA compliant. Specifics: - Protected Health Information is encrypted in transit and in storage at rest - Access to PHI is governed by strict role-based access controls - GetHelpdesk.AI acts as a Business Associate to the practice and signs a Business Associate Agreement (BAA) - Call transcripts and summaries containing PHI are access-controlled, and are visible to the practice's own authorised staff For the current, legally authoritative statement of what is collected, how long it is retained, and who may access recordings and transcripts, see https://gethelpdesk.ai/privacy-policy/ — and request the BAA directly via https://gethelpdesk.ai/contact/ ## Implementation - Typical go-live: 5-7 days from kickoff - Guided setup and staff training included ## Practice management system integrations GetHelpdesk.AI integrates with Open Dental, Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, iDentalSoft, Curve Hero, Denticon, Cloud 9, Dolphin, OrthoTrac, PracticeWorks, athenahealth, eClinicalWorks, NextGen Enterprise and ModMed. 16 systems in total. Every one has a dedicated page carrying a support matrix that states exactly which actions are supported, partial, or out of scope for that system. Supported actions genuinely vary by system and configuration, and the per-system pages say so rather than implying one identical integration everywhere. General dentistry: - Open Dental (authorized API partner, deepest integration) → https://gethelpdesk.ai/integrations/open-dental/ - Dentrix → https://gethelpdesk.ai/integrations/dentrix/ - Eaglesoft → https://gethelpdesk.ai/integrations/eaglesoft/ - iDentalSoft (exclusive AI partner) → https://gethelpdesk.ai/integrations/identalsoft/ - Curve Hero → https://gethelpdesk.ai/integrations/curve-hero/ - PracticeWorks → https://gethelpdesk.ai/integrations/practiceworks/ Multi-location and DSO: - Dentrix Ascend → https://gethelpdesk.ai/integrations/dentrix-ascend/ - Dentrix Enterprise → https://gethelpdesk.ai/integrations/dentrix-enterprise/ - Denticon → https://gethelpdesk.ai/integrations/denticon/ Orthodontics and oral surgery: - Cloud 9 → https://gethelpdesk.ai/integrations/cloud9/ - Dolphin → https://gethelpdesk.ai/integrations/dolphin/ - OrthoTrac → https://gethelpdesk.ai/integrations/orthotrac/ Health centers and medical-dental integrated organizations: - athenahealth (athenaOne Dental) → https://gethelpdesk.ai/integrations/athenahealth/ - eClinicalWorks (Electronic Dental Record) → https://gethelpdesk.ai/integrations/eclinicalworks/ - NextGen Enterprise (NextGen EDR) → https://gethelpdesk.ai/integrations/nextgen/ - ModMed (specialty medical practices and ASCs; ModMed does not serve dentistry) → https://gethelpdesk.ai/integrations/modmed/ Full list: https://gethelpdesk.ai/integrations/ ## Key pages - Home → https://gethelpdesk.ai/ - Dental answering service → https://gethelpdesk.ai/dental-answering-service/ The main category page. AI answering service that books appointments into the PMS rather than only taking messages. Handles after-hours calls, peak-hour overflow, new patient intake, multi-location routing and emergency triage. - After-hours and 24/7 coverage → https://gethelpdesk.ai/after-hours-dental-answering-service/ Overnight, weekend and holiday coverage, emergency triage, and the three coverage models (after-hours only, after-hours plus overflow, or every call). - Orthodontic practices → https://gethelpdesk.ai/orthodontic-answering-service/ Ortho-specific call mix: consults, adjustment and review visits, broken brackets, retainer checks, parent callers, satellite-office routing. - Single-location practices → https://gethelpdesk.ai/single-location/ For independent one-site practices with a single front desk and no overflow. Covers daytime overflow when the desk is busy, the lunch gap, after-hours calls, and the short pre-booking questions that decide whether a caller books. - AI receptionist vs answering service → https://gethelpdesk.ai/ai-receptionist-vs-answering-service/ Voicemail vs traditional answering service vs in-house receptionist vs AI, compared on cost, coverage, booking capability, triage and consistency. - Pricing → https://gethelpdesk.ai/pricing/ - Integrations → https://gethelpdesk.ai/integrations/ - About → https://gethelpdesk.ai/about/ - Blog → https://gethelpdesk.ai/blog/ - Contact → https://gethelpdesk.ai/contact/ ## Use cases - After-hours emergency booking - Peak-hour overflow coverage - Replacing voicemail and reducing missed calls - Converting missed calls into scheduled appointments - New patient intake and qualification - Single-location practices with one front desk and no overflow - Multi-location and DSO call routing - Reducing front-desk burnout ## FAQ **Can an AI receptionist book dental appointments?** Yes. GetHelpdesk.AI connects to 16 practice management systems including Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, iDentalSoft, Curve Hero and Denticon to book, reschedule and confirm appointments in real time, with no double-booking and no manual entry. Depth varies by system: each integration page carries a support matrix. **Is patient data secure?** Yes. Fully HIPAA compliant, encrypted in transit and at rest, with strict access controls over PHI. **How does it handle emergency dental calls?** It recognises urgent dental situations and follows the escalation protocol the practice configures: forwarding to an on-call dentist, sending an urgent SMS, or providing the caller with the practice's emergency instructions. **How much does a dental answering service cost?** GetHelpdesk.AI is $399/month flat. Traditional services bill $0.75-$1.50 per minute, typically $800-$2,000+ per month, and cannot book appointments. **How long does setup take?** Most practices are live within 5-7 days, with guided setup and staff training included. **Which practice management systems are supported?** 16 in total, each with its own page and support matrix: Open Dental, Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, iDentalSoft, Curve Hero, Denticon, Cloud 9, Dolphin, OrthoTrac, PracticeWorks, athenahealth, eClinicalWorks, NextGen Enterprise and ModMed. See https://gethelpdesk.ai/integrations/ **Will patients know they are talking to an AI?** The AI introduces itself as the practice's virtual receptionist, so callers are never misled. It hands off to staff when a caller needs a person. ## Contact and demo - Call the AI receptionist directly (answered 24/7): +1 (337) 347-5215 - Sales and support: +1 (650) 580-3029 - Email: hello@gethelpdesk.ai - Book a demo: https://gethelpdesk.ai/#schedule-demo - Contact form: https://gethelpdesk.ai/contact/