# An AI Receptionist for Visiodent Practices > AI receptionist for French dental practices on Visiodent and Veasy. Answers every call 24/7, in French and 25+ languages, and books into your agenda. **Canonical:** https://gethelpdesk.ai/integrations/visiodent/ **Last reviewed:** 2026-11-09 ## In short Yes. GetHelpdesk.AI works with Visiodent as an AI receptionist for French dental practices and health centres. It answers every call 24/7 in under a second, in French or any of 25+ languages, and books, reschedules or cancels in your Visiodent agenda while the caller is on the line, following your appointment types and practitioner hours. Your number stays the same. ## Specifications | | | | --- | --- | | System | Visiodent | | Vendor | Visiodent, part of Cegedim Santé since 2024 | | Deployment | Veasy, Visiodent's cloud software, runs in a browser on PC, Mac, tablet or smartphone | | Best for | Dental practices and health centres in France | | Included in plans | All plans, at no additional cost | ## Overview Visiodent is a French dental software publisher founded in 1983 and part of Cegedim Santé since 2024. Its cloud software, Veasy, runs in a browser on PC, Mac, tablet or smartphone, with automatic updates and backups and data stored in France. Veasy is aimed at dental practices and health centres and covers the agenda, patient records, quotes signed on a tablet, digitally signed prescriptions, third-party payment and automatic bank reconciliation. ## At a glance - **24/7** -- Evenings, weekends and public holidays included - **25+ languages** -- French included, with the caller's language detected automatically - **Under 1s** -- Answer time, with no hold queue and no phone menu ## What the AI can do inside Visiodent | Action | Supported | Notes | | --- | --- | --- | | Answer every call 24/7 | Yes | In under a second, with no hold queue and no phone menu. | | Read live agenda availability | Yes | Checked in your Visiodent agenda before any time is offered to the caller. | | Book into Visiodent | Yes | Written while the caller is on the line, with the right appointment type and practitioner. | | Reschedule and cancel | Yes | Existing appointments are moved or cancelled during the call, so the freed slot is visible straight away. | | New-patient intake | Yes | Your own intake questions, asked the same way on every call. | | Urgent calls per your protocol | Yes | Handled the way your practice decides, at any hour. | | Outbound reminder calls and SMS follow-ups | Yes | A voice call or a text for patients who have not confirmed. | | Clinical records or imaging | No | Out of scope. Clinical work stays in Visiodent with your team. | | Billing, third-party payment or claims | No | Out of scope. Financial actions stay with your team. | ## Why GetHelpdesk.AI for Visiodent ### Calls after the practice closes Evenings, weekends and public holidays are when a toothache turns into a phone call. The AI answers, follows your urgent-call protocol and books. ### Patients who do not speak French Tourists, expatriates and families who speak another language are answered in it, across 25+ languages, with no transfer. ### Booked by your agenda's rules Appointment types, durations, practitioner hours and blocked time are checked before a time is offered, so the AI never suggests a slot your agenda would refuse. ### Your assistant stays at the chair The AI takes the call and leaves a transcript and summary, so nobody has to step away from a patient to answer the phone. ### Nothing changes inside Visiodent No new module and no change to how your team uses the agenda. Phone bookings appear alongside everything else. ### Encrypted in transit and at rest Call transcripts and patient details are encrypted in transit and at rest. ## How the integration works 1. **Connect your Visiodent agenda** -- We link GetHelpdesk.AI to your Visiodent agenda so it can see open time and book into it. 2. **Set your booking rules** -- Appointment types and their real lengths, practitioner hours, blocked time, your urgent-call protocol and the questions you ask every new patient. 3. **Forward your line** -- Overflow, after-hours or the whole number. Your phones and your practice number stay the same. 4. **Go live and review** -- Start with evenings and weekends, read the transcripts and summaries in your call dashboard, then hand over as much of the line as you want. ## Features - **French and 25+ languages** -- The caller's language is detected automatically, with no menu and no transfer. - **Appointment-type aware** -- A first consultation, a scaling and an emergency are booked at their real lengths with the right practitioner. - **Built for multi-practitioner agendas** -- Each practitioner's hours and blocked time are respected, which matters in a busy health centre. - **A website chatbot that books** -- The same booking rules in a chat window on your website, for patients with questions before they book. - **Transcript and summary on every call** -- Your team sees what was said and what was booked in the call dashboard, without listening back. - **No hold queue, no phone menu** -- Every call is picked up in under a second, including over lunch. ## Use cases ### An abscess on a Saturday afternoon Urgent calls when the practice is closed A patient with a swollen cheek calls after the practice has closed for the weekend. The AI follows your urgent-call protocol, takes the details and books the first suitable slot. ### A holidaymaker who speaks no French Multilingual callers A visitor in town for the summer breaks a tooth and calls in German. The AI detects the language, follows your urgent-call protocol and books the appointment. ### Lunchtime at a busy health centre Calls while reception is away Calls pile up over lunch while the reception desk is closed and the practitioners are still seeing patients. ## FAQ ### What is Veasy? Veasy is Visiodent's cloud practice management software for dental practices and health centres. It runs in a browser on PC, Mac, tablet or smartphone with automatic updates and backups, and Visiodent states that data is stored in France on servers approved by the French Ministry of Health. ### Who owns Visiodent? Visiodent has been part of Cegedim Santé, Cegedim's healthcare software subsidiary, since Cegedim acquired it in February 2024. The company was founded in 1983. ### Does Visiodent offer online booking? Yes. Visiodent offers online appointment booking that lets patients book online at any hour, synchronised with the practice's agenda. GetHelpdesk.AI covers the patients who pick up the phone instead. ### Can the AI book directly into Visiodent? Yes. It checks live availability in your Visiodent agenda and books, reschedules or cancels appointments during the call, following your appointment types, practitioner hours and blocked time. ### Does the AI speak French? Yes. French is one of the 25+ languages the AI handles, and it detects the caller's language automatically, so a French, English, German or Italian speaker is answered in their own language with no menu. ### How is patient data protected? Call data, including transcripts and patient details, is encrypted in transit and at rest. ## Other practice management systems - [WaveOrtho](https://gethelpdesk.ai/integrations/waveortho/) -- AI receptionist for WaveOrtho - [WinOMS](https://gethelpdesk.ai/integrations/winoms/) -- AI receptionist for WinOMS - [Archy](https://gethelpdesk.ai/integrations/archy/) -- AI receptionist for Archy - [athenahealth](https://gethelpdesk.ai/integrations/athenahealth/) -- AI receptionist for athenahealth ## Next steps - [Book a demo](https://gethelpdesk.ai/#schedule-demo) - [All integrations](https://gethelpdesk.ai/integrations/) - [Pricing](https://gethelpdesk.ai/pricing/)