# AI Receptionist for TDO

> GetHelpdesk.AI answers every call to your TDO endodontic practice 24/7, handles same-day pain calls and referrals, and books directly into your TDO schedule.

**Canonical:** https://gethelpdesk.ai/integrations/tdo/
**Last reviewed:** 2026-11-09

## In short

Yes. TDO, The Digital Office, is TDO Software's server-based practice management system for endodontists, and GetHelpdesk.AI works with it on your existing phone number. It answers every call 24/7, handles same-day pain calls per your emergency protocol, takes referrals from general dentists, and books, reschedules or cancels appointments directly in your TDO schedule.

## Specifications

| | |
| --- | --- |
| System | TDO |
| Vendor | TDO Software |
| Deployment | Windows server-based, installed on an in-office server or standalone on one computer; hosted and hybrid setups also offered |
| Best for | Endodontic practices running TDO on their own server, from single offices to multi-location practices |
| Included in plans | All plans, at no additional cost |

## Overview

TDO, The Digital Office for Endodontists, is TDO Software's practice management system built exclusively for endodontic practices. It is Windows software installed on a server in the office with workstations connected to it, or standalone on a single computer, and TDO Software also offers hosted and hybrid setups. It covers clinical charting, scheduling, financials and reporting, with a Diagnosis Page, a Draw Page for patient communication, InfoGrabber digital registration, digital radiography and CBCT support, and templates for keeping referring dentists informed. TDOS is the company's newer cloud-native platform.

## At a glance

- **24/7** -- Pain calls answered, including evenings and weekends
- **Under 1s** -- Answer time, with no hold queue and no phone menu
- **No migration** -- Stay on TDO. Nothing about your server changes

## What the AI can do inside TDO

| Action | Supported | Notes |
| --- | --- | --- |
| Answer every call 24/7 | Yes | In under a second, with no hold queue or phone menu, including nights and weekends. |
| Read live schedule availability | Yes | Offers only times that fit your appointment types, provider hours and block-outs in TDO. |
| Book a new appointment | Yes | Written into your TDO schedule while the caller is still on the line. |
| Reschedule or cancel | Yes | Handled on the call and reflected in TDO straight away, so the freed time can go to a patient in pain. |
| New-patient and referral intake | Yes | Patient details, referring office and reason for referral, captured the same way every time. |
| Emergency triage and escalation | Yes | Same-day pain calls are prioritised and escalated per your practice's protocol. The AI never assesses clinically. |
| Outbound reminder calls and SMS follow-ups | Yes | Reminder calls before treatment, and texts after a call. |
| Clinical charting or imaging | No | Out of scope. Charting, radiographs and CBCT stay in TDO with your clinical team. |
| Claims and billing | No | Out of scope. Insurance and payments stay with your team. |

## Why GetHelpdesk.AI for TDO

### Pain calls do not wait

A patient in pain books with whoever answers first. GetHelpdesk.AI picks up in under a second and offers the same-day times your schedule actually has.

### Referrals land on the schedule

When a general dentist sends a patient, the patient is booked during the call, so the referral becomes an appointment rather than a callback.

### Emergencies follow your protocol

Urgent calls are prioritised and escalated exactly as your practice specifies. The AI never assesses symptoms or gives clinical advice.

### Evenings and weekends covered

TDO lives on the server in your office. After-hours callers are still answered, escalated if your protocol says so, or booked into the next open slot.

### Nothing changes inside TDO

No new module, no upgrade and no move to the cloud. Your number stays the same and calls reach us through call forwarding.

### HIPAA compliant, BAA signed

GetHelpdesk.AI is HIPAA compliant and signs a Business Associate Agreement with your practice before the first live call.

## How the integration works

1. **Forward your line** -- Choose overflow, after-hours or every call. Your phone provider points the number at GetHelpdesk.AI and your existing phones keep working.
2. **Connect your TDO schedule** -- We connect your TDO schedule so the AI sees real availability and books into it.
3. **Set your endodontic call rules** -- Which slots are held for same-day emergencies, consult and treatment lengths, provider hours and block-outs, the details you need on every referral, and your emergency protocol.
4. **Go live and review** -- Read the transcripts and summaries from the first weeks together, tune the answers, then decide how much of the line to hand over.

## Features

- **Same-day emergency booking** -- Callers in pain are offered the slots you hold for emergencies and booked into TDO on the call.
- **Referral intake** -- Referring office, patient details and reason for referral, captured consistently and summarised for your team.
- **Escalation on your protocol** -- On-call forwarding, an urgent text to your team, or your written instructions read to the caller.
- **Website chatbot that books** -- Patients who reach you through your website get the same booking rules as callers.
- **Transcript and summary on every call** -- Every conversation is in the call dashboard, with a short summary on top.
- **25+ languages, detected automatically** -- Callers speak their own language without choosing from a menu.

## Use cases

### A toothache at the start of the day

The first practice to answer gets the patient

A patient wakes up in pain and rings several endodontic offices. Your team is already with the first patients of the day, so the call would have gone to voicemail. Instead it is answered and booked into an emergency slot.

### A referral that arrived mid-treatment

Referral-driven scheduling

A general dentist's office calls to send over a patient who needs to be seen soon. Everyone is chairside. The referral details are taken and the patient is booked while the referring office is still on the line.

### The weekend toothache

After-hours emergencies

A patient calls on a Saturday evening. The call is answered, the details are captured, and it is escalated exactly as your protocol says or booked into your first emergency slot.


## FAQ

### Is TDO cloud-based?

No. TDO is server-based. TDO Software's installation guides cover a Windows server in the office with workstations connected to it, or a standalone install on a single computer, and the company also describes hosted and hybrid setups.

### What is the difference between TDO and TDOS?

Both come from TDO Software. TDO, The Digital Office, is the established server-based system for endodontists. TDOS is the company's newer cloud-native platform, which runs in a web browser with no server in the office.

### Does GetHelpdesk.AI book directly into TDO?

Yes. It reads live availability and books, reschedules and cancels appointments in your TDO schedule during the call, following your appointment types, provider hours and block-outs.

### How are same-day emergency calls handled?

Per your practice's protocol. The AI can offer the slots you hold for emergencies, forward the call to your on-call doctor, or send your team an urgent text. It does not assess symptoms or give clinical advice.

### Do we need to change our phone number?

No. GetHelpdesk.AI works on your existing phones and number through call forwarding, for overflow, after-hours or every call.

### Is GetHelpdesk.AI HIPAA compliant?

Yes. GetHelpdesk.AI is HIPAA compliant and signs a Business Associate Agreement with your practice before go-live.


## Other practice management systems

- [Visiodent](https://gethelpdesk.ai/integrations/visiodent/) -- AI receptionist for Visiodent
- [WaveOrtho](https://gethelpdesk.ai/integrations/waveortho/) -- AI receptionist for WaveOrtho
- [WinOMS](https://gethelpdesk.ai/integrations/winoms/) -- AI receptionist for WinOMS
- [Archy](https://gethelpdesk.ai/integrations/archy/) -- AI receptionist for Archy

## Next steps

- [Book a demo](https://gethelpdesk.ai/#schedule-demo)
- [All integrations](https://gethelpdesk.ai/integrations/)
- [Pricing](https://gethelpdesk.ai/pricing/)