# Never Miss a Patient Call on PracticeWorks > AI receptionist for PracticeWorks dental practices. Answer every call 24/7, capture bookings your server cannot reach after hours, no migration needed. **Canonical:** https://gethelpdesk.ai/integrations/practiceworks/ ## In short Yes. PracticeWorks has no native AI receptionist and, as a server-based system that Sensei no longer sells to new customers, it is unlikely to gain one. ## Specifications | | | | --- | --- | | System | PracticeWorks | | Vendor | Carestream Dental, marketed as "PracticeWorks, a Sensei product" | | Deployment | Server-based on-premise, with hosted deployments historically offered | | Best for | Established general practices with long PracticeWorks tenure and no near-term migration plan | | How we connect | Secure connection configured per practice against your environment during onboarding | | Included in plans | All plans, at no additional cost | ## Overview PracticeWorks is a general dentistry practice management system from Carestream Dental, now marketed under the Sensei brand alongside SoftDent, OrthoTrac and WinOMS. It is server-based and on-premise, relying on local hardware rather than cloud infrastructure. ## At a glance - **24/7** -- Answering that does not stop when the server does - **No migration** -- Nothing about your PracticeWorks setup has to change - **Under 1s** -- Answer time, with no hold queue and no IVR menu ## What the AI can do inside PracticeWorks | Action | Supported | Notes | | --- | --- | --- | | Answer every call 24/7 | Yes | Entirely independent of your server, so it covers exactly the hours PracticeWorks cannot. | | Capture a complete booking request | Yes | Appointment type, patient details and preferred timing, structured for entry rather than a voicemail to decipher. | | New patient intake and qualification | Yes | Your own intake questions, asked consistently on every enquiry. | | Emergency triage and escalation | Yes | Follows your protocol -- on-call forwarding, urgent SMS, or your instructions read to the caller. | | Outbound recall and reminder calls | Yes | Fills the gap left by the absence of native reminders in PracticeWorks. | | Read live schedule availability | Scoped at setup | Depends on your environment. Established with you before you commit. | | Write an appointment into PracticeWorks | Scoped at setup | No public API exists. We will not promise automatic write-back we have not verified for your setup. | | Clinical records or claims | No | Out of scope. Nothing about your clinical workflow changes. | ## Why GetHelpdesk.AI for PracticeWorks ### The schedule is locked in the building On-premise means after-hours callers hit voicemail against a calendar nobody can see. ### Somebody finally says yes Weave, Arini and NexHealth all publish PMS lists that skip PracticeWorks. ### No native reminders to wait for PracticeWorks users have long reported the absence of built-in text and email reminders. ### Migration-agnostic It works on PracticeWorks now and follows you to whatever you move to later. ### Nothing changes inside PracticeWorks No new module, no version upgrade, no retraining. Your team keeps working exactly as they do today. ### HIPAA compliant, BAA backed PHI encrypted in transit and at rest under role-based access, with a Business Associate Agreement signed before the first live call. ## How the integration works 1. **Forward the line** -- Overflow, after-hours or the whole number, changed by your phone admin. Nothing inside PracticeWorks is modified and no version upgrade is needed. 2. **Capture your booking rules** -- Appointment types and durations, provider hours, block-outs, your emergency protocol, and the questions you always ask a new patient. 3. **Scope the schedule connection** -- PracticeWorks publishes no API, so we establish what is achievable in your specific environment rather than promising real-time sync we have not verified. 4. **Go live and review** -- Start with evenings and weekends -- the hours you are definitely losing -- read the transcripts, then decide how much more of the line to hand over. ## Features - **Covers the hours the server is off** -- Evenings, weekends and holidays -- the block where a server-based practice loses everything. - **Ready-to-enter bookings** -- Where automatic write-back is not available, your team gets a complete structured booking, not a callback list. - **Outbound reminders** -- The native capability PracticeWorks never gained, handled by voice rather than another bolt-on. - **Consistent new-patient intake** -- The same qualifying questions every time, captured in writing. - **Transcript and summary on every call** -- A written record without anyone having to make notes mid-conversation. - **25+ languages, detected automatically** -- No menu and no transfer. ## Use cases ### Friday evening, server off, phone ringing The structural gap in an on-premise practice A patient with a lost crown calls at 6:30pm. The building is empty, the server is off, and the schedule is physically unreachable. ### The recall list nobody reminded No native reminders, ever Without built-in text or email reminders, recall depends on somebody finding time to call. ### Told again that your software is not supported Ecosystem exclusion An owner evaluating front-desk tooling checks three vendors and finds PracticeWorks on none of their lists. ## FAQ ### Is PracticeWorks still supported? Yes. Sensei, the Carestream Dental brand that now owns it, states PracticeWorks is no longer sold to new customers while continuing to support existing users by phone, chat and email. ### Does PracticeWorks have an AI receptionist? No. PracticeWorks ships no native AI phone agent, and as a server-based product in maintenance mode it is unlikely to get one. ### Is PracticeWorks cloud-based or server-based? Sensei describes PracticeWorks as a server-based, on-premise practice management system relying on in-office hardware rather than cloud infrastructure, with hosted deployments historically offered as an option. ### Should I move to Sensei Cloud first? That is entirely your call. Sensei says there is no requirement to move and positions Sensei Cloud as the modern successor, and many practices sensibly defer the migration for years. ### What AI phone system works with PracticeWorks? Very few. Most dental AI receptionists publish support for Dentrix, Eaglesoft, Open Dental and Curve but leave PracticeWorks off the list, and the major patient-communication platforms omit it too. ### Can it send appointment reminders? Yes, and this is a common reason PracticeWorks practices start. The absence of native text and email reminders is one of the longest-standing complaints about the software. ## Other practice management systems - [Curve Hero](https://gethelpdesk.ai/integrations/curve-hero/) -- AI receptionist for Curve Hero - [Dentrix](https://gethelpdesk.ai/integrations/dentrix/) -- AI receptionist for Dentrix - [Eaglesoft](https://gethelpdesk.ai/integrations/eaglesoft/) -- AI receptionist for Eaglesoft - [iDentalSoft](https://gethelpdesk.ai/integrations/identalsoft/) -- AI receptionist for iDentalSoft ## Next steps - [Book a demo](https://gethelpdesk.ai/#schedule-demo) - [All integrations](https://gethelpdesk.ai/integrations/) - [Pricing](https://gethelpdesk.ai/pricing/)