# Sensei Phones Tells You Who Is Calling. We Answer Them. > AI receptionist for OrthoTrac practices. Sensei Phones shows who is calling -- GetHelpdesk.AI actually answers, 24/7, with no migration required. **Canonical:** https://gethelpdesk.ai/integrations/orthotrac/ ## In short Yes. OrthoTrac is a Windows on-premise system with no public API -- Carestream's own pitch is that there is no need to bridge with third-party software -- so an AI receptionist works alongside it rather than through a published API. ## Specifications | | | | --- | --- | | System | OrthoTrac | | Vendor | Carestream Dental, marketed as "OrthoTrac, a Sensei product" | | Deployment | Windows client/server on-premise, or Carestream-hosted access | | Best for | Established solo and small-group orthodontic practices with long OrthoTrac tenure | | How we connect | Configured per practice; we confirm what your OrthoTrac version supports before go-live | | Included in plans | All plans, at no additional cost | ## Overview OrthoTrac is Carestream Dental's orthodontic practice management system, now marketed under the Sensei brand. It is a Windows client/server program run on your own hardware or through Carestream-hosted access, and it is orthodontics-only. ## At a glance - **24/7** -- Cover that does not wait for the office to open - **No migration** -- Works on OrthoTrac now and on Sensei Cloud later - **Zero** -- Changes required inside OrthoTrac itself ## What the AI can do inside OrthoTrac | Action | Supported | Notes | | --- | --- | --- | | Answer every call 24/7 | Yes | Independent of OrthoTrac, so it is unaffected by your server or a conversion. | | Triage a debonded bracket or poking wire | Yes | Escalated on your protocol. The AI captures and prioritises; it never assesses clinically. | | Handle adjustment reschedules | Yes | The highest-volume call on an orthodontic line, resolved without a callback. | | Qualify a new consult enquiry | Yes | Your own intake questions, asked the same way every time. | | Capture a ready-to-enter booking | Yes | Complete and structured, so entry takes seconds rather than a return call. | | Read live schedule availability | Scoped at setup | Depends on your OrthoTrac version and hosting. Established before you commit. | | Write an appointment into OrthoTrac | Scoped at setup | OrthoTrac publishes no public API. We will not promise write-back we have not established for your environment. | | Carry over to Sensei Cloud | Yes | Your configuration moves with you if and when you migrate. | ## Why GetHelpdesk.AI for OrthoTrac ### Survives the migration question It works on OrthoTrac today and on Sensei Cloud whenever you move. ### Answers what Sensei Phones logs Caller ID, routing and missed-call tracking are genuinely useful and all require a human to pick up. ### Covers you through a conversion Practices mid-conversion have the least front-desk capacity they will ever have, at exactly the moment every patient has a question about records, payments and their next visit. ### No bridge, no toolbar, no rep visit Carestream's documented third-party links are toolbar buttons installed by a support rep. ### Built for the ortho call mix Adjustment reschedules, debonded brackets, retainer checks and consult enquiries -- not a general dental script with the word ortho substituted in. ### HIPAA compliant, BAA backed PHI encrypted in transit and at rest under role-based access, with a Business Associate Agreement signed before the first live call. ## How the integration works 1. **Forward the line** -- Overflow, after-hours or the whole number. Your phone admin makes the change and OrthoTrac is not touched at all. 2. **Configure your ortho call rules** -- Appointment types and their real durations, your emergency protocol for debonded brackets and poking wires, and which calls must always reach a person. 3. **Establish what your version supports** -- OrthoTrac has no public API, so we check your version and hosting and tell you plainly what schedule access is achievable rather than implying an integration that does not exist. 4. **Review, tune, and carry it forward** -- Read the first weeks of transcripts together and tune. If you later move to Sensei Cloud, the configuration comes with you. ## Features - **Migration-agnostic by design** -- Sits outside OrthoTrac, so the Sensei Cloud question does not affect it either way. - **The answering layer behind Sensei Phones** -- Caller ID identifies; this one has the conversation and resolves it. - **Orthodontic call types** -- Adjustments, debonds, retainer checks, consults and emergencies handled as distinct conversations. - **Conversion cover** -- Extra phone capacity during exactly the period when your front desk has least of it. - **Transcript and summary on every call** -- A written record that does not depend on anyone remembering to make a note. - **25+ languages, detected automatically** -- No menu and no waiting for a bilingual colleague. ## Use cases ### Missed-call tracking that shows the damage Knowing is not fixing Sensei Phones reports the calls that went unanswered on Thursday evening. The report is accurate and completely unhelpful, because the parents in it have already rung somewhere else. ### A conversion that swallowed the front desk Least capacity, most questions The practice is mid-conversion. Staff are in training, records are being checked, and every patient calls with a question about payments or their next visit at the same time. ### The practice that would not buy anything Purchase paralysis An owner will not invest in front-desk tooling because they suspect OrthoTrac is on borrowed time, so nothing improves while they wait for a decision nobody has announced. ## FAQ ### Is OrthoTrac being discontinued? Not as of August 2026. ### Is OrthoTrac the same as PracticeWorks? No, and the two get conflated constantly. ### Does Sensei Phones not already handle this? Sensei Phones, launched with Sensei Cloud Apps in May 2026, gives you business-number calling from anywhere, real-time caller identification, call logs, voicemail and customisable routing. Every one of those needs a person on the other end. ### Does OrthoTrac have an API for third-party phone software? No public one. ### What is the difference between an AI dental receptionist and an answering service? An answering service takes a message; someone at your practice still has to call back, find a slot and book it. ### What happens if we move to Sensei Cloud later? Nothing breaks. Because the answering layer sits outside OrthoTrac rather than bridging into it, a migration does not disturb it -- your call rules, triage protocol and intake questions carry across, and we reconnect on the other side. ## Other practice management systems - [Cloud 9](https://gethelpdesk.ai/integrations/cloud9/) -- AI receptionist for Cloud 9 - [Dolphin](https://gethelpdesk.ai/integrations/dolphin/) -- AI receptionist for Dolphin - [athenahealth](https://gethelpdesk.ai/integrations/athenahealth/) -- AI receptionist for athenahealth - [Curve Hero](https://gethelpdesk.ai/integrations/curve-hero/) -- AI receptionist for Curve Hero ## Next steps - [Book a demo](https://gethelpdesk.ai/#schedule-demo) - [All integrations](https://gethelpdesk.ai/integrations/) - [Pricing](https://gethelpdesk.ai/pricing/)