# AI Receptionist for Patterson Fuse > AI receptionist for Patterson Dental's Fuse. GetHelpdesk.AI answers every office's calls 24/7 and books, reschedules and cancels in your Fuse schedule. **Canonical:** https://gethelpdesk.ai/integrations/fuse/ **Last reviewed:** 2026-11-09 ## In short Yes. Fuse, Patterson Dental's cloud-based practice management system, works with GetHelpdesk.AI. The AI receptionist answers every call 24/7 in under a second and books, reschedules or cancels in your Fuse schedule during the call, following your appointment types, provider hours and block-outs. Each office keeps its existing number and forwards calls to it. ## Specifications | | | | --- | --- | | System | Fuse | | Vendor | Patterson Dental | | Deployment | Cloud-based, accessed anywhere with an internet connection | | Best for | Multi-location and mobile practices that want one patient record across every office | | Included in plans | All plans, at no additional cost | ## Overview Fuse is Patterson Dental's cloud-based practice management system. Patterson positions it for multi-location and mobile practices, alongside its server-based Eaglesoft and its Dolphin software for orthodontic and specialty practices. Fuse keeps one patient record across all locations, centralizes scheduling, insurance billing and reporting, and places no limit on the number of locations a practice can add. ## At a glance - **24/7** -- Answering for every office you forward - **Same number** -- Each location keeps its line, through call forwarding - **No migration** -- Fuse stays your system of record ## What the AI can do inside Fuse | Action | Supported | Notes | | --- | --- | --- | | Answer every call 24/7 | Yes | Every office you forward, answered in under a second with no hold queue or phone menu. | | Read live schedule availability | Yes | Offers only times that are open in Fuse, within provider hours and block-outs. | | Book a new appointment | Yes | Written into Fuse during the call, so the patient leaves with a confirmed time. | | Reschedule or cancel | Yes | Updated in Fuse while the caller is still on the line. | | New-patient intake | Yes | Your intake questions, asked consistently at every location. | | Emergency triage and escalation | Yes | Follows your protocol for urgent calls, office by office. | | Outbound recall and reminder calls | Yes | Calls patients who are due back or have an appointment coming up. | | SMS follow-ups | Yes | A text after the call with the details of what was booked. | | Clinical charting, treatment planning and imaging | No | Out of scope. Clinical work stays with your team in Fuse. | | Insurance claims and billing | No | Out of scope. Fuse's centralized billing stays with your billing team. | ## Why GetHelpdesk.AI for Fuse ### Remote access is not phone coverage Fuse lets your team open the schedule from home or a phone. Someone still has to pick up when a patient rings. ### Covers teams working off-site When your clinicians are at a care facility or a satellite clinic, the office line is still answered. ### The same experience at every office Fuse gives patients one record across locations. GetHelpdesk.AI gives them one greeting, one set of intake questions and one standard of answer. ### Books into Fuse during the call Appointments go into your Fuse schedule while the caller is on the line, within your appointment types, provider hours and block-outs. ### Urgent calls reach the right person Your protocol decides whether an emergency is forwarded to the on-call dentist, sent to your team as an urgent text, or given your instructions. ### HIPAA compliant, BAA backed PHI is encrypted in transit and at rest under role-based access, with a Business Associate Agreement signed before go-live. ## How the integration works 1. **Connect your Fuse schedule** -- We connect GetHelpdesk.AI to the Fuse offices you choose. Many practices start with the location that misses the most calls. 2. **Share your scheduling rules** -- Appointment types and lengths, provider hours, block-outs, your emergency protocol, and what each office asks a new patient. 3. **Forward each office's line** -- Overflow, after-hours or every call. Your numbers stay where they are. 4. **Review the first week** -- Every call has a transcript and summary in the call dashboard. Adjust the rules, then widen what the AI handles. ## Features - **Live Fuse availability** -- The AI works from the schedule as it stands during the call, so two callers are not offered the same slot. - **Booked before the call ends** -- No message pad and no callback list. The appointment is already in Fuse. - **Built for spread-out teams** -- Offices, mobile clinics and staff who work across locations all share one answering standard. - **Outbound recall and reminders** -- Voice calls for the patients who are overdue, alongside the reminders you already send. - **Transcript and summary on every call** -- Office managers can see what was said at any location without listening to recordings. - **25+ languages, detected automatically** -- The caller speaks, the AI answers in the same language. No menu, no transfer. ## Use cases ### The mobile team is on site Clinicians out, office line ringing Your hygienists are working at a care facility for the morning, and the office phone rings with a patient who wants to book. ### Opening another location Growth means another phone line Adding an office to Fuse is straightforward. Each new office also brings a phone line that someone has to answer, including after hours. ### The weekend call to the dentist Remote access still needs an answer first On a Saturday the dentist can open Fuse from home, but only if the patient's call reaches someone in the first place. ## FAQ ### Does Fuse work with an AI receptionist? Yes. GetHelpdesk.AI answers your practice's calls 24/7 and books, reschedules or cancels appointments in your Fuse schedule during the call. It follows your appointment types, provider hours and block-outs, and each office keeps its existing number. ### What is Fuse from Patterson Dental? Fuse is Patterson Dental's cloud-based practice management system for dental practices. It runs wherever there is an internet connection, and Patterson positions it for multi-location and mobile practices. ### How is Fuse different from Eaglesoft? Both come from Patterson Dental. Eaglesoft is server-based software run in the practice. Fuse is cloud-based and designed to consolidate data and workflows across multiple locations. GetHelpdesk.AI works with both. ### Can Fuse manage multiple locations? Yes. Fuse offers centralized appointment scheduling, insurance billing and reporting across offices, one patient record for every location, and team logins that work at any site. Patterson states there is no limit to the number of locations you can add. ### Does Fuse send appointment reminders? Patterson has added built-in patient engagement tools to Fuse, including two-way texting, electronic reminders and electronic forms. GetHelpdesk.AI adds the phone side, answering inbound calls and making outbound recall and reminder calls. ### Do we have to change our phone numbers? No. Each office keeps its number and forwards calls to GetHelpdesk.AI, whether that is overflow, after-hours or every call. ## Other practice management systems - [iDentalSoft](https://gethelpdesk.ai/integrations/identalsoft/) -- AI receptionist for iDentalSoft - [LOGOSw](https://gethelpdesk.ai/integrations/logosw/) -- AI receptionist for LOGOSw - [ModMed](https://gethelpdesk.ai/integrations/modmed/) -- AI receptionist for ModMed - [NextGen Enterprise](https://gethelpdesk.ai/integrations/nextgen/) -- AI receptionist for NextGen Enterprise ## Next steps - [Book a demo](https://gethelpdesk.ai/#schedule-demo) - [All integrations](https://gethelpdesk.ai/integrations/) - [Pricing](https://gethelpdesk.ai/pricing/)