# AI Receptionist for EndoVision > GetHelpdesk.AI answers every call to your EndoVision practice 24/7, takes referrals and same-day pain calls, and books straight into your EndoVision schedule. **Canonical:** https://gethelpdesk.ai/integrations/endovision/ **Last reviewed:** 2026-11-09 ## In short Yes. EndoVision is Henry Schein One's server-based practice management system built for endodontists, and GetHelpdesk.AI works with it on your existing phone number. It answers every call 24/7, handles same-day pain calls per your emergency protocol, takes referrals from general dentists, and books, reschedules or cancels appointments directly in your EndoVision schedule. ## Specifications | | | | --- | --- | | System | EndoVision | | Vendor | Henry Schein One | | Deployment | Windows server-based, on-premise, with remote access through Citrix or Microsoft Remote Desktop | | Best for | Single and multi-location endodontic practices, including offices that share one system across specialties | | Included in plans | All plans, at no additional cost | ## Overview EndoVision is Henry Schein One's practice management system for endodontists, first built for the specialty in 2002 and available in the United States. It runs on Windows against a server in the practice, and offices with four or more workstations need a dedicated server. It includes a customizable appointment book searchable by doctor, date range, time and location, referral tracking by referring doctor, production and procedure, medical and dental cross-coding, and one set of patient records shared across locations and specialties. ## At a glance - **24/7** -- Referral and pain calls answered, nights and weekends included - **Under 1s** -- Answer time, with no hold queue and no phone menu - **No migration** -- Stay on EndoVision. Nothing about your server changes ## What the AI can do inside EndoVision | Action | Supported | Notes | | --- | --- | --- | | Answer every call 24/7 | Yes | In under a second, with no hold queue or phone menu, including nights and weekends. | | Read live schedule availability | Yes | Offers only times that fit your appointment types, provider hours and block-outs in EndoVision. | | Book a new appointment | Yes | Written into your EndoVision schedule while the caller is still on the line. | | Reschedule or cancel | Yes | Handled on the call and reflected in EndoVision straight away. | | New-patient and referral intake | Yes | Patient details, referring doctor and reason for referral, captured the same way every time. | | Emergency triage and escalation | Yes | Same-day pain calls are prioritised and escalated per your practice's protocol. The AI never assesses clinically. | | Outbound reminder calls and SMS follow-ups | Yes | Reminder calls before treatment, and texts after a call. | | Clinical charting or imaging | No | Out of scope. Clinical records and images stay in EndoVision with your team. | | Claims and billing | No | Out of scope. Claims, cross-coding and payments stay with your team. | ## Why GetHelpdesk.AI for EndoVision ### Referral calls answered at once When a general dentist's office calls to send a patient, someone picks up in under a second and the patient is booked before the call ends. ### Same-day pain calls, booked A patient in pain books with whoever answers first. GetHelpdesk.AI offers the emergency times your EndoVision schedule actually has. ### Escalation on your protocol Urgent calls are prioritised and escalated exactly as your practice specifies. The AI never assesses symptoms or gives clinical advice. ### Evenings and weekends covered After-hours callers get a conversation instead of voicemail, and the appointment is in EndoVision by morning. ### Nothing changes inside EndoVision No new module, no upgrade and no change to your server. Your number stays the same and calls reach us through call forwarding. ### HIPAA compliant, BAA signed GetHelpdesk.AI is HIPAA compliant and signs a Business Associate Agreement with your practice before the first live call. ## How the integration works 1. **Forward your line** -- Choose overflow, after-hours or every call. Your phone provider points the number at GetHelpdesk.AI and your existing phones keep working. 2. **Connect your EndoVision schedule** -- We connect your EndoVision schedule so the AI sees real availability and books into it. 3. **Set your endodontic call rules** -- Which slots are held for same-day emergencies, consult and treatment lengths, provider hours and block-outs, the referral details you need, and your emergency protocol. 4. **Go live and review** -- Read the transcripts and summaries from the first weeks together, tune the answers, then decide how much of the line to hand over. ## Features - **Referral calls handled in full** -- Referring doctor, patient details and reason for referral, taken on every call and summarised for your team. - **Same-day emergency booking** -- Callers in pain are offered the slots you hold for emergencies and booked into EndoVision on the call. - **Outbound calls and SMS** -- Reminder calls before treatment, plus text follow-ups after a call. - **Website chatbot that books** -- Patients who reach you through your website get the same booking rules as callers. - **Transcript and summary on every call** -- Every conversation is in the call dashboard, with a short summary on top. - **25+ languages, detected automatically** -- Callers speak their own language without choosing from a menu. ## Use cases ### A referral call while every chair is busy Referral-driven scheduling A general dentist's office calls to send a patient who needs to be seen soon. The doctors are mid-procedure and the front desk is checking someone out. The call is answered and the patient booked before the referring office hangs up. ### Pain on a Sunday night After-hours emergencies A patient calls late on a Sunday with a toothache that has kept them awake. The call is answered, the details are captured, and it is escalated exactly as your protocol says or booked into your first emergency slot on Monday. ### The lunchtime pile-up Overflow at the front desk The front desk is covering check-out and a referral call when a patient in pain rings in. Instead of a busy tone, the extra caller is answered and booked. ## FAQ ### Is EndoVision cloud-based? No. EndoVision runs on Windows against a server in your practice. Henry Schein One's system requirements call for a dedicated server once an office has four or more workstations, and remote users connect through a Citrix or Microsoft Remote Desktop server. ### Who makes EndoVision? Henry Schein One. EndoVision was built specifically for endodontists in 2002 and is available in the United States for single and multi-location endodontic practices. ### Does GetHelpdesk.AI book directly into EndoVision? Yes. It reads live availability and books, reschedules and cancels appointments in your EndoVision schedule during the call, following your appointment types, provider hours and block-outs. ### We share EndoVision with oral surgeons or periodontists. Does that work? Yes. EndoVision supports multiple specialties on one set of patient records, and GetHelpdesk.AI follows the appointment types, hours and block-outs for each provider on your schedule. ### Do we need to change our phone number? No. GetHelpdesk.AI works on your existing phones and number through call forwarding, for overflow, after-hours or every call. ### Is GetHelpdesk.AI HIPAA compliant? Yes. GetHelpdesk.AI is HIPAA compliant and signs a Business Associate Agreement with your practice before go-live. ## Other practice management systems - [Fuse](https://gethelpdesk.ai/integrations/fuse/) -- AI receptionist for Fuse - [iDentalSoft](https://gethelpdesk.ai/integrations/identalsoft/) -- AI receptionist for iDentalSoft - [LOGOSw](https://gethelpdesk.ai/integrations/logosw/) -- AI receptionist for LOGOSw - [ModMed](https://gethelpdesk.ai/integrations/modmed/) -- AI receptionist for ModMed ## Next steps - [Book a demo](https://gethelpdesk.ai/#schedule-demo) - [All integrations](https://gethelpdesk.ai/integrations/) - [Pricing](https://gethelpdesk.ai/pricing/)