# Never Miss a Dental Call at Your eClinicalWorks Health Center > AI phone receptionist for dental teams running the eClinicalWorks EDR. Answer every dental call 24/7, triage pain and swelling, cut hold times at your health center. **Canonical:** https://gethelpdesk.ai/integrations/eclinicalworks/ ## In short Yes -- eClinicalWorks has a real dental product. Its Electronic Dental Record adds interactive tooth charting, periodontal charting, Caries Risk Assessment and dental claims carrying radiographs, and it is deployed overwhelmingly inside community health centers rather than private practices. ## Specifications | | | | --- | --- | | System | eClinicalWorks | | Vendor | eClinicalWorks LLC | | Deployment | Cloud-first, with legacy on-premise deployments still in the field | | Best for | FQHCs, community health centers and medical-dental integrated organizations | | How we connect | Scoped with your eCW contacts -- write access is contract-gated and activated per practice | | Included in plans | All plans, at no additional cost | ## Overview eClinicalWorks is an ambulatory EHR rather than a dental practice management system -- but its dental product is real and specific. ## At a glance - **24/7** -- Dental line answered, never queued behind medical - **25+** -- Languages detected automatically on the call - **BAA** -- Signed before go-live, PHI encrypted end to end ## What the AI can do inside eClinicalWorks | Action | Supported | Notes | | --- | --- | --- | | Answer the dental line 24/7 | Yes | Independent of integration state -- available from day one. | | Triage pain, swelling and trauma | Yes | Escalates on your protocol, including to an on-call provider where you have one. | | Answer sliding-fee and coverage questions | Yes | Configured against your organization's actual policy, which differs by state and site. | | Capture a structured booking request | Yes | Complete visit type, patient detail and preference, delivered to your team -- not a voicemail. | | Read live schedule availability | Scoped at setup | Depends on which API track your organization has activated. | | Write an appointment to eCW | Scoped at setup | Certified FHIR is read-only. Writes run through healow scheduling APIs or HL7 SIU, both contract-gated. | | Route between medical, dental and behavioral health | Yes | Callers who reached the dental line by mistake are routed rather than dead-ended. | | Clinical charting or claims actions | No | Out of scope. Charting stays in the EDR with your clinicians. | ## Why GetHelpdesk.AI for eClinicalWorks ### Dental stops queueing behind medical Point the dental number at the AI and the shared switchboard stops deciding who waits. ### Trained on dental calls, not general ambulatory ones Limited-exam triage, operatory and hygienist availability, recall and perio maintenance, and the benefit questions dental patients actually ask -- not a medical script with the word dental swapped in. ### Answers sliding-fee questions Do you take adult Medicaid dental, what does a cleaning cost on the sliding scale, do I need proof of income. ### Language coverage the front desk cannot staff 25+ languages detected automatically on the call, which matters most in exactly the communities health centers serve. ### Survives front-desk turnover Health center front desks turn over hard, and every departure resets the phone experience. ### HIPAA compliant, BAA backed PHI encrypted in transit and at rest under role-based access control, with a Business Associate Agreement signed before go-live. ## How the integration works 1. **Point the dental line at the AI** -- This does not wait on any integration. Your dental number routes to the AI, which answers, triages and captures structured requests from day one. 2. **Configure your dental rules** -- Visit types and durations, operatories, hygienist and dentist availability, your triage protocol for pain, swelling and trauma, and your sliding-fee and coverage answers. 3. **Scope the write path with eCW** -- Certified FHIR is read-only. Booking runs through healow scheduling APIs or HL7 SIU under contract, and each practice must activate API access. 4. **Review real transcripts, then widen** -- We start on the dental line, read the first weeks of real calls with your team, tune triage and routing, and only then extend coverage. ## Features - **Dental-only call handling** -- The AI answers as your dental clinic, not as a general health center switchboard. - **Structured requests when writes are out of scope** -- Where contract-gated booking is not enabled, your team still receives a complete request rather than a callback list. - **Per-site configuration** -- Multi-site health centers get different hours, protocols and coverage answers per location. - **Transcript and summary on every call** -- Written record of what the patient said and what was promised, for the dental team specifically. - **Unlimited simultaneous callers** -- Monday morning after a holiday weekend does not produce a hold queue. - **Emergency escalation on your protocol** -- Pain, swelling and trauma follow the escalation path your dental director defines. ## Use cases ### The fractured tooth that reaches the ED Queue priority in a shared switchboard A patient with a broken tooth calls the main health center number, waits behind medical and pharmacy, gives up, and presents at an emergency department that cannot treat the tooth. ### A cleaning booked into the wrong chair Dental visit types are not medical visit types A generic booking agent puts a perio maintenance into a prophy slot with no hygienist assigned. ### The sliding-fee question nobody could answer Coverage questions specific to health centers A caller asks whether adult Medicaid covers a cleaning and what the sliding scale would mean for them. A general medical answering script has nothing for this. ## FAQ ### Does eClinicalWorks have a dental module? Yes. eClinicalWorks sells an Electronic Dental Record with interactive tooth charting, periodontal charting, Caries Risk Assessment forms, integration with major dental imaging systems, and dental claim submission carrying radiographs and perio charts. ### Can an AI receptionist actually book appointments in eClinicalWorks? Not through the certified FHIR API -- that track is read and search only. ### Do FQHCs really use eClinicalWorks for dental? Yes. eClinicalWorks states it is the vendor of choice for over 800 health centers -- roughly 60 percent of the country's health centers -- and many run dental alongside medical and behavioral health in the same chart. ### How do we stop dental calls queueing behind medical calls? In a health center one switchboard usually serves medical, dental, behavioral health and pharmacy, so dental callers wait longest and abandon. ### eClinicalWorks already offers its own AI contact center. Why add anything else? healow Genie is eClinicalWorks' own AI contact center for general ambulatory call handling -- scheduling, refills, payments and after-hours routing -- and its published case studies are medical. ### How long does setup take on eClinicalWorks? Answering your dental line can start quickly, because it does not depend on the integration. Full schedule write-back takes longer than on a dental-native system, because eClinicalWorks contracts the write path and each practice activates API access individually. ## Other practice management systems - [athenahealth](https://gethelpdesk.ai/integrations/athenahealth/) -- AI receptionist for athenahealth - [ModMed](https://gethelpdesk.ai/integrations/modmed/) -- AI receptionist for ModMed - [NextGen Enterprise](https://gethelpdesk.ai/integrations/nextgen/) -- AI receptionist for NextGen Enterprise - [Cloud 9](https://gethelpdesk.ai/integrations/cloud9/) -- AI receptionist for Cloud 9 ## Next steps - [Book a demo](https://gethelpdesk.ai/#schedule-demo) - [All integrations](https://gethelpdesk.ai/integrations/) - [Pricing](https://gethelpdesk.ai/pricing/)