# An AI Receptionist for Dental Practices on Doctolib > Doctolib takes your online bookings. GetHelpdesk.AI answers the phone, 24/7 in 25+ languages, and books, moves and cancels in the same Doctolib agenda. **Canonical:** https://gethelpdesk.ai/integrations/doctolib/ **Last reviewed:** 2026-11-09 ## In short Yes. Doctolib already lets patients book online, and GetHelpdesk.AI covers the phone. It answers every call to your practice 24/7 in under a second, in 25+ languages including French, German and Italian, and books, reschedules or cancels in your Doctolib agenda while the caller is on the line. Your number stays the same through call forwarding. ## Specifications | | | | --- | --- | | System | Doctolib | | Vendor | Doctolib | | Deployment | Cloud-based agenda, linked to Doctolib's patient booking app and website | | Best for | Dental practices in France, Germany and Italy that already take bookings through Doctolib | | Included in plans | All plans, at no additional cost | ## Overview Doctolib is a cloud-based appointment and practice platform with dedicated offerings for dentists in France, Germany and Italy. For dental practices it combines an online agenda with round-the-clock patient booking through the Doctolib app and website, automatic SMS and email reminders configurable by appointment reason, an automatic waiting list that offers freed-up slots to other patients, recall messages and digital patient intake forms. ## At a glance - **24/7** -- The phone answered around the clock, alongside online booking - **25+ languages** -- Including French, German and Italian, detected automatically - **Under 1s** -- Answer time, with no hold queue and no phone menu ## What the AI can do inside Doctolib | Action | Supported | Notes | | --- | --- | --- | | Answer every call 24/7 | Yes | Alongside Doctolib's online booking, not instead of it. | | Read live agenda availability | Yes | Checked in your Doctolib agenda before any time is offered to the caller. | | Book into Doctolib | Yes | Written while the caller is on the line, with the right appointment reason and practitioner. | | Reschedule and cancel | Yes | Existing appointments are moved or cancelled during the call, so the freed slot is visible straight away. | | New-patient intake | Yes | Your own intake questions, asked the same way on every call. | | Urgent calls per your protocol | Yes | Handled the way your practice decides, at any hour. | | Outbound reminder calls and SMS follow-ups | Yes | A voice call for the patients who need a conversation rather than another message. | | Clinical records or imaging | No | Out of scope. Clinical work stays with your team and your practice software. | | Billing or insurance claims | No | Out of scope. Invoicing and claims stay with your team. | ## Why GetHelpdesk.AI for Doctolib ### Not every patient books online Older patients, people in pain and anyone with a question still pick up the phone. The AI answers and books them into the same Doctolib agenda. ### French, German, Italian and more The AI detects the caller's language automatically, across 25+ languages, so a visitor with a broken tooth is understood without a transfer. ### The hours after the desk closes Evenings, weekends and holidays are when urgent calls arrive. The AI answers, follows your urgent-call protocol and books. ### One agenda, two ways in Phone bookings follow your appointment reasons, practitioner hours and blocked time, so the agenda stays consistent however a patient books. ### Your Doctolib setup stays as it is Online booking, reminders and the waiting list keep running exactly as they do today. Only the phone changes. ### Encrypted in transit and at rest Call transcripts and patient details are encrypted in transit and at rest. ## How the integration works 1. **Connect your Doctolib agenda** -- We link GetHelpdesk.AI to your Doctolib agenda so it can see open time and book into it. 2. **Set your booking rules** -- Appointment reasons and their real lengths, practitioner hours, blocked time, your urgent-call protocol and the questions you ask every new patient. 3. **Forward your line** -- Overflow, after-hours or the whole number. Your phones and your practice number stay the same. 4. **Go live and review** -- Start with evenings and weekends, read the transcripts and summaries in your call dashboard, then hand over as much of the line as you want. ## Features - **Phone bookings in the same agenda** -- Calls are booked into Doctolib, so your team sees one agenda however the patient got there. - **Multilingual by default** -- French, German, Italian, English and more than 25 languages in all, detected automatically. - **Urgent calls follow your protocol** -- Pain, swelling and broken teeth are handled the way your practice has decided, at any hour. - **A website chatbot that books** -- The same booking rules in a chat window on your website, for patients with questions before they book. - **Transcript and summary on every call** -- Your team sees what was said and what was booked in the call dashboard, without listening back. - **No hold queue, no phone menu** -- Every call is picked up in under a second, even while the team is chairside. ## Use cases ### The patient who would rather call Phone-first patients A long-standing patient has never used the Doctolib app and rings to move a crown appointment. The line is busy because the assistant is chairside. ### A visitor with a broken tooth Callers who do not speak the local language A tourist calls in English on a Saturday morning with a broken tooth. The AI understands, follows your urgent-call protocol and books the first suitable slot. ### Questions before the booking New patients who want to talk first A new patient wants to know whether the practice sees children and what to bring before committing to a time. The AI answers from your practice information, then books the right appointment reason. ## FAQ ### Doctolib already offers online booking. Why add an AI receptionist? Online booking serves the patients who choose to use it. Others still call: patients in pain, older patients, new patients with questions and anyone moving an appointment at short notice. GetHelpdesk.AI answers those calls and books them into the same Doctolib agenda, so it works alongside Doctolib rather than replacing it. ### What does Doctolib offer dental practices? Doctolib's dental offering centres on an online agenda with round-the-clock patient booking through its app and website, automatic SMS and email reminders, an automatic waiting list that offers freed-up slots to other patients, recall messages and digital intake forms. ### In which countries do dentists use Doctolib? Doctolib markets its dental offering in France, Germany and Italy, with dedicated pages for dentists in each country. ### Will phone bookings appear in my Doctolib agenda? Yes. The AI checks live availability in your Doctolib agenda and books, reschedules or cancels there during the call, following your appointment reasons, practitioner hours and blocked time. ### Can it speak French, German and Italian? Yes. The AI handles 25+ languages and detects the caller's language automatically, so French, German, Italian and English-speaking callers are answered in their own language with no menu. ### How is patient data protected? Call data, including transcripts and patient details, is encrypted in transit and at rest. We can walk you through how data is handled during your demo. ## Other practice management systems - [Dolphin](https://gethelpdesk.ai/integrations/dolphin/) -- AI receptionist for Dolphin - [Eaglesoft](https://gethelpdesk.ai/integrations/eaglesoft/) -- AI receptionist for Eaglesoft - [eClinicalWorks](https://gethelpdesk.ai/integrations/eclinicalworks/) -- AI receptionist for eClinicalWorks - [EndoVision](https://gethelpdesk.ai/integrations/endovision/) -- AI receptionist for EndoVision ## Next steps - [Book a demo](https://gethelpdesk.ai/#schedule-demo) - [All integrations](https://gethelpdesk.ai/integrations/) - [Pricing](https://gethelpdesk.ai/pricing/)