# AI Phone Answering That Books Into Your Cloud 9 Schedule > AI receptionist for Cloud 9 Ortho practices. Answer every patient call 24/7, book into your Cloud 9 schedule, and stop losing after-hours starts. **Canonical:** https://gethelpdesk.ai/integrations/cloud9/ ## In short Yes -- Cloud 9 Ortho practices can run an AI receptionist. Cloud 9 is fully cloud-based, and Planet DDS operates a partner-gated API program covering patient, appointment, financial and clinical data. ## Specifications | | | | --- | --- | | System | Cloud 9 | | Vendor | Planet DDS | | Deployment | Cloud-native, browser-based (HTML5) | | Best for | Orthodontic and pediatric groups, DSOs and orthodontic service organisations | | How we connect | Partner-gated connection scoped to your Cloud 9 organisation, configured during onboarding | | Included in plans | All plans, at no additional cost | ## Overview Cloud 9 is Planet DDS's cloud-native practice management system for orthodontics and pediatric dentistry -- browser-based, written in HTML5, with no local server. ## At a glance - **24/7** -- Including the evenings when parents actually call - **Every site** -- Routing across a multi-location ortho group or OSO - **5-7 days** -- From kickoff to taking live calls ## What the AI can do inside Cloud 9 | Action | Supported | Notes | | --- | --- | --- | | Answer inbound calls 24/7 | Yes | Including the evening and weekend window when parents call. | | Triage a broken bracket or poking wire | Yes | Prioritised and escalated on your protocol. The AI never assesses clinically. | | Check live schedule availability | Yes | Scoped to your Cloud 9 organisation and confirmed at onboarding. | | Book with a valid Cloud 9 appointment type | Yes | Required by Cloud 9 -- we map your real types and durations before go-live. | | Reschedule an adjustment visit | Yes | The highest-volume call type on an orthodontic line. | | Route across locations | Yes | Configured per office for groups and OSOs. | | Answer treatment-cost and financing questions | Partial | We answer from your own published fee and financing information. Anything case-specific goes to your treatment coordinator. | | Clinical assessment or treatment advice | No | Never. The AI captures, prioritises and escalates -- it does not assess. | ## Why GetHelpdesk.AI for Cloud 9 ### Covers the inbound half DentalOS agents handle confirmations, recall and proactive outreach. ### Built for parent callers About three-quarters of orthodontic patients are children and teens. ### Knows an emergency from an adjustment A debonded bracket, a poking wire and a routine wire change are three different conversations with three different urgencies. ### Books across the organisation Cloud 9 is built for groups and OSOs, so a caller reaching one office often needs a genuinely open slot at another. ### Answers while you are on hold Cloud 9 users report support being hard to reach since the acquisition. ### Keeps working when the browser cannot Cloud 9 runs entirely in the browser, so a connectivity drop takes your schedule with it. ## How the integration works 1. **Scope the connection** -- Planet DDS runs a partner-gated API program rather than self-serve keys. 2. **Map your appointment types** -- Cloud 9 requires every booked appointment to carry a valid appointment type. 3. **Set your emergency protocol** -- What counts as urgent, what waits until the next working day, and who gets told immediately. 4. **Go live per location** -- One office first, transcripts reviewed with your team, then the rest of the group. Numbers stay as they are. ## Features - **Orthodontic appointment types** -- Bonding, wire change, debond, retainer check and new-patient exam are booked as themselves, not as a generic slot. - **Emergency path that actually triages** -- Roughly one orthodontic emergency per working day, sorted from routine calls and escalated on your rules. - **Parent-friendly hours** -- Answered after work, at weekends and during the school run, which is when the calls come. - **Multi-location routing** -- Built for the group and OSO structures Cloud 9 is sold into. - **Transcript and summary on every call** -- Your treatment coordinator sees exactly what was promised before they call back. - **25+ languages, detected automatically** -- No menu and no transfer for a caller who would rather not speak English. ## Use cases ### The bracket that came off at dinner An emergency that is urgent to the family A parent calls at 7:20pm because a bracket has debonded and a wire is catching. Clinically it can wait; to the family it cannot. ### A parent rescheduling between meetings The highest-volume call on an ortho line With hundreds of patients in active treatment on four-to-eight-week cycles, adjustment reschedules never stop. ### A consult enquiry at the weekend Where new starts are lost A family decides on Saturday to get their daughter assessed and rings three practices. Two go to voicemail. ## FAQ ### Does Cloud 9 integrate with AI phone answering services? Yes. Cloud 9 is cloud-native and Planet DDS runs a partner-gated API program covering appointments, patients and scheduling availability, alongside more than 25 existing technology integrations. Cloud 9 has no built-in inbound call answering of its own. ### Can AI schedule directly into Cloud 9? It can, provided the connection is scoped correctly. ### Is Planet DDS not already adding AI to Cloud 9? It is, and the two do different jobs. Planet DDS launched DentalOS AI Agents in February 2026 -- a Confirmation Agent, a Scheduling Agent and a Recall Agent that live inside Cloud 9 and reach out to patients. ### Who typically uses Cloud 9 Ortho, and does that change the setup? Planet DDS positions Cloud 9 for orthodontic practices, groups and orthodontic service organisations, plus pediatric dentistry. ### Is an AI receptionist HIPAA compliant? It has to be, and you should ask for proof rather than a claim. ### Can it handle orthodontic appointment types properly? That is the main configuration task. A bonding, a wire change, a debond, a retainer check and a new-patient consult need different chair time and often different providers or days. ## Other practice management systems - [Dolphin](https://gethelpdesk.ai/integrations/dolphin/) -- AI receptionist for Dolphin - [OrthoTrac](https://gethelpdesk.ai/integrations/orthotrac/) -- AI receptionist for OrthoTrac - [athenahealth](https://gethelpdesk.ai/integrations/athenahealth/) -- AI receptionist for athenahealth - [Curve Hero](https://gethelpdesk.ai/integrations/curve-hero/) -- AI receptionist for Curve Hero ## Next steps - [Book a demo](https://gethelpdesk.ai/#schedule-demo) - [All integrations](https://gethelpdesk.ai/integrations/) - [Pricing](https://gethelpdesk.ai/pricing/)