# AI Receptionist for Archy Practices > Archy books patients online around the clock. GetHelpdesk.AI does it on the phone, answering 24/7 and booking straight into your Archy schedule. **Canonical:** https://gethelpdesk.ai/integrations/archy/ **Last reviewed:** 2026-11-09 ## In short Yes. Archy, the all-in-one cloud dental practice management system, works with GetHelpdesk.AI. The AI receptionist answers every call 24/7 in under a second and books, reschedules or cancels in your Archy schedule while the caller is on the line, following your appointment types, provider hours and block-outs. You keep your existing number, and urgent calls follow your protocol. ## Specifications | | | | --- | --- | | System | Archy | | Vendor | Archy Dental Inc., doing business as Archy | | Deployment | Cloud-based, all-in-one, designed for practices operating in the United States | | Best for | Start-ups, group practices and multi-location practices that want one cloud system in place of several tools | | Included in plans | All plans, at no additional cost | ## Overview Archy is a cloud-based, all-in-one dental practice management system from Archy Dental Inc., designed for practices operating in the United States. It brings scheduling, intake forms, charting, imaging, claims, payments, patient texting and team tools into one login, and is aimed at start-ups, group practices and multi-location practices. ## At a glance - **24/7** -- Phone booking to match Archy's online booking - **Under 1s** -- Answer time, with no hold queue and no phone menu - **No migration** -- Archy stays your one system of record ## What the AI can do inside Archy | Action | Supported | Notes | | --- | --- | --- | | Answer every call 24/7 | Yes | In under a second, with no hold queue or phone menu. | | Read live schedule availability | Yes | Offers only times that are open in Archy, within provider hours and block-outs. | | Book a new appointment | Yes | Booked into Archy during the call, so the patient hangs up with a confirmed time. | | Reschedule or cancel | Yes | Changed in Archy while the caller is on the line. | | New-patient intake | Yes | Your intake questions on every new-patient call, captured in writing. | | Emergency triage and escalation | Yes | Follows your protocol, whether that means on-call forwarding, an urgent text to your team, or your instructions read to the caller. | | Outbound recall and reminder calls | Yes | Voice calls to patients who are overdue or have not confirmed. | | SMS follow-ups | Yes | A text after the call confirming what was booked. | | Clinical charting and imaging | No | Out of scope. Charting, x-rays and clinical notes stay in Archy with your clinicians. | | Claims, billing and payments | No | Out of scope. Claims and payments stay with your team. | ## Why GetHelpdesk.AI for Archy ### Phone booking to match online booking Archy's website books patients day or night. Callers now get the same result, an appointment in your Archy calendar. ### Archy stays the one place you schedule Appointments booked on the phone appear in Archy like any other. Your team keeps working from the same calendar. ### Start-ups answer every inquiry In a new practice the team is small and every new-patient call counts. None of them go to voicemail. ### Texts for most, calls for the rest Archy's automated texts handle reminders and recalls. Outbound calls reach the patients who never reply to a text. ### The front desk stops juggling Check-in, payments and the ringing phone used to compete for the same person. The phone is handled. ### HIPAA compliant, BAA backed PHI is encrypted in transit and at rest under role-based access, with a Business Associate Agreement signed before the first live call. ## How the integration works 1. **Connect your Archy schedule** -- We connect GetHelpdesk.AI to your Archy schedule, for one location or several. 2. **Share your booking rules** -- Appointment types and lengths, provider hours, block-outs, your emergency protocol and the questions you ask new patients. 3. **Forward your line** -- Overflow, after-hours or every call. Patients keep dialing the number they know. 4. **Go live and review** -- Read each call's transcript and summary in the call dashboard, adjust the rules, then hand over more of the line. ## Features - **Live Archy availability** -- The AI works from your Archy calendar as it stands during the call. - **Booked before the call ends** -- The appointment is in Archy while the patient is still on the phone. - **Outbound recall calls** -- Picks up where reminder texts stop working. - **Transcript and summary on every call** -- Your team sees what each caller wanted without listening back. - **25+ languages, detected automatically** -- No menu and no transfer, whatever language the patient speaks. - **Website chatbot that books** -- A chat option on your site for patients with a question before they book. ## Use cases ### One login, one job left over Consolidated software, uncovered phones The practice moved several tools into Archy to cut down the juggling. The front desk still juggles the phone with check-in and payments. ### The Monday morning backlog Weekend calls, returned too late Weekend voicemails pile up, and Monday's first hours go on callbacks instead of the patients in the waiting room. ### Patients who never answer a text Recall by voice Automated texts move most patients. A few never respond, and their hygiene visits quietly slide. ## FAQ ### Does Archy work with an AI receptionist? Yes. GetHelpdesk.AI answers your calls 24/7 and books, reschedules or cancels appointments in your Archy schedule during the call, following your appointment types, provider hours and block-outs. Your phone number does not change. ### Is Archy cloud-based? Yes. Archy describes itself as cloud-based dental practice management software, built to replace several separate products with one system covering patient care, communication, reporting and imaging. ### Who is Archy built for? Archy markets to dental start-ups, group practices, and DSOs and multi-location practices. Its privacy policy states its services are designed for businesses operating in the United States. ### Can patients book online in Archy? Yes. Archy includes a built-in website that takes appointment bookings around the clock against your live calendar. GetHelpdesk.AI covers the patients who phone instead. ### Does Archy send appointment reminders? Yes. Archy's automated texts handle appointment reminders and recalls, and the calendar updates when a patient confirms. GetHelpdesk.AI adds outbound recall and reminder calls by voice. ### Do I need to change my phone number? No. You keep your number and forward overflow, after-hours or all calls to GetHelpdesk.AI. ## Other practice management systems - [athenahealth](https://gethelpdesk.ai/integrations/athenahealth/) -- AI receptionist for athenahealth - [CareStack](https://gethelpdesk.ai/integrations/carestack/) -- AI receptionist for CareStack - [Cloud 9](https://gethelpdesk.ai/integrations/cloud9/) -- AI receptionist for Cloud 9 - [Curve Hero](https://gethelpdesk.ai/integrations/curve-hero/) -- AI receptionist for Curve Hero ## Next steps - [Book a demo](https://gethelpdesk.ai/#schedule-demo) - [All integrations](https://gethelpdesk.ai/integrations/) - [Pricing](https://gethelpdesk.ai/pricing/)